Boots 77-79 Albany Road, Cardiff CF24 3LN

"Huge thanks to the lady at the tills today who helped me find the correct creams and dressing for a facial Injury and didn't make me feel uncomfortable or anything! Made my life much easier :)"

"I have used this pharmacy for over 10 years because it is was the most convenient location but the customer service is shocking. I collect repeat prescriptions every 28 days on a Friday and despite being scheduled for collection, it is never ready and the pharmacy assistants are incredibly rude (the pharmacists themselves are fine). This month I couldn't collect Friday due to work, came in on Saturday at 16.50, waited without being served or acknowledged for 10 minutes at the counter despite there being two pharmacy staff (the pharmacist was busy with a consultation). When I was finally served, I was told my prescription hadn't been checked, and would take another 15 minutes. I asked why it wasn't ready as it was scheduled for collection a day earlier. The assistant very rudely told me that it was due Saturday, nog Friday (not correct) they were short staffed (I have never seen more than three pharmacy staff there as it's tiny), they'd had a hard day and I'd just have to stand there and wait. At nearly 9 months pregnant, standing for half an hour to get a [late] repeat prescription was not possible and someone else was already occupying the only chair. I asked for a chair while I waited and the staff couldn't sort it out so the other customer vacated the chair so I could sit. Needless to say, I have finally taken my repeat prescriptions elsewhere after years of passive aggressive and downright aggressive pharmacy assistants. AVOID, AVOID AVOID."

"Irresponsible behaviour, worst experience . Item ordered from the store,and didn't received on the delivery date, got delayed. Nobody update you about the reason for delay, no exact date will be provided to you.just wait for their msg or item to be in the store. While ordering for the item ,nobody will say you all this thing ,but when you ask them, they will give you bunch of excuses. No cancellation is possible as item is on way Oh. Better to order from Amazon"

"They lost my prescription "under some stuff" and I had to wait an hour in store before I could collect. The following month I called to see if my prescription was in, they said it was and it would be ready in 5. I went down an hour later and it wasn't ready. Shocking service; staff seem confused and very unhelpful. Ended up swapping to a different pharmacy."

"Very poor service. Just had my flu jab cancelled by text without any explanation, and when trying to call to enquire/re-book simply no answer. No doubt it's all down to Covid blah blah blah . . . this is the stock reply from any organisation wanting to hide behind an excuse for their inadequacies and poor customer service. By the way, the Boots booking website is a total disaster which for an organisation of their size is a joke. I appreciate that this isn't the fault of the Albany Road (Cardiff) store but it all helps to confirm that this outfit is in total disarray. It's time for their competitors to step-up and grab the opportunity because Boots are opening the door . . ."