Vavista Catbrain Lane, Patchway, Bristol BS10 7TQ

"I have been with this company not long, I had thought of changing vehicles, I continuously rang as I was advised to by online portal, I was hung up on when needed help, I believe the staff were quite rude on the phone and weren’t helping me when needed, charging fees for the slightest change to the policy. Although they had waived a cancellation fee of £75.00 there was still charges and extreme change in monthly price. I do not recommend, please think before you sign any agreements."

"Although I have been with Vavista for the 2nd Consecutive year, Never had any issues to contact them and ask for help and now that I need their help, any amendments that I need to make everytime even for the smallest, which most of the time cannot be done through their web portal. You need to call them instead and get things done and also pay £50 every single time, Even to update the private plate details. Did not expect this from the company. I do not recommend this Company to anyone as they are just an agency who than forward your insurance policy to other 3rd party companies. Also not to forget majority of the staff have a habit of raising their voices while discussing certain issues and if asked to explain they instead have no answer so please choose your Insurance Company wisely."

"This company is nothing but a scam!!! I regret not looking into the reviews before signing the agreement. I am a Bulgarian national and when signing the agreement I selected that I use the car for social and domestic use inly. I had a minor accident and they washed their hands saying I wasn’t insured to go from work to the shops, even though I had comprehensive cover. Third party damages and injuries should be covered. I keep getting mixed responses from Vavista, when I put a complaint through they tried scaring me off saying I committed an offence because in their eyes I was deemed to have been driving without insurance. When I spoke to my case handler he said I did have insurance and this is not the case. Why are third party damages and injuries not covered then? Complete waste of your time and money this company. DO NOT USE THEM!! Save yourself a hssle."

"I got a new job which gave me a company car to use excluding perosonal usage. I phoned up vavista to make the ammendments and I also added my pass plus certificate onto my premium. When checking quotes online I was getting a lot lower prices than what I am currently paying... When discussing this with the agent on the phone and making my ammendments, instead of my policy going down as I am using my car less and have the additional driving course added onto it, the policy went upwards instead. I was told I could cancel the policy and redo a new one however that will have a seperate charge of £220 to do so. So now I am stuck paying more money for a car I use a lot less which makes absaloutely no sense to me what so ever. the agent was 0 help and from her tone of voice I could tell she didnt really care or offer me much advice or even help with this matter. I would not recommend this insurance company to anybody, they just want your money and have 0 care when it comes to dealing with their customers. I even told the agent on the phone I was going to leave negative reviews of the company online, and she shrugged it off, so they clearly do not care for the company they work for neither. if I could give them part of the 1 star I gave them I would!!!"