WESTLEC AUTO ELECTRICAL SERVICES LTD Gloucester Road, Patchway, Bristol BS34 5BB

"Fantastic service. My husband's van wouldn't start due to an electrical fault. The AA man diagnosed it & gave a 'quick fix', enough to get it to a garage. All the local garages were full for 2 weeks but one recommended Westlec specifically for electrical issues, so we phoned & they were able to see it and sort it within an hour! They only charged for one hour's labour (£69) which is brilliant, and it's meant my husband's business has only had one day of interruption rather than two weeks. Amazing service & so glad that we found these guys! Wouldn't hesitate to recommend & will be using again."

"Westlec recently serviced my car's Air Conditioning. The staff was very friendly and helpful, service was excellent and the price was very reasonable. I will use their services again and recommend them to anyone."

"What I thought was a a ac compressor issue turned out to be an underpowered alternator so had a genuine ford 110 amp alternator and has given my old girl a new lease of life. Considering her 221000 mile petrol engine. I wouldn't hesitate to recommend Westlec to anyone with electric or air con issues"

"I took my Toyota Avensis to the garage around 8.30am today as the AC was not working. I said to the gentleman at reception that I had taken the car to Halfords earlier this week and was told that there was a fault either with the compressor or with the pipe. Got a call at 9.50am saying that the pipe needed replacement. The job of replacing the pipe etc would cost me in the region of £650 in total. I said no, I do not want the work done. When I went to pick up the vehicle, I was charged £60 for a diagnostic check! I wish I had known this in advance. Wouldn't have proceeded with the check. Went to the local Toyota dealer (Marshall Toyota). The diagnostic check was for free and was quoted £383.56 for the pipe replacement and regassing (including labour). This is a very pricey garage and I am certainly not going back."

"Took my bmw 1 series to Westlec Auto Electrical Services as the dash board was flickering with lights- all sorts of fault being reported. Told the receptionist to book my car in for a diagnostic check. The mechanic invoiced me £65 for the diagnostic check. When I question what method of diagnostic he performed, he struggled to answer and said “I did the check and no fault code was found so it looks like you need a new speedometer and a new alternator as your battery is being over charge.” I said, did you check for any loose wiring on the speedometer or open any panels to try and diagnose the issue? To which he replied “no need to as from experience I can see you need new a speedometer as it’s faulty.” I question him further and said did you look at the parking distance control (PDC) board in the boot compartment to see if it’s flooded with water. Obviously the mechanic did not check this area. As a customer it’s embarrassing to tell the expert what the issue was, and yes indeed it was the PDC board being flooded with water which caused short circuiting, displaying all sort of false reading on the dashboard. As I questioned the mechanic more about the PDC check he simply stop in mid-conversation and said “here is your car key and I’ll keep hold of the invoice and we will leave it there ok?” At this point I told him I don’t mind paying for the invoice if the root cause was identified, but a invoice which says fault found as a faulty dashboard isn’t going to be enough of a reason for me to pay for the £65 invoice. As they say don’t feed words into peoples mouth because the truth is they won’t check for the diagnosis and they will invoice you false statement within the diagnostic report. I know the dash board was flicking which is the reason why I took it to your garage in the first place but the difference is I don’t need a invoice to tell me what I already know. As a customer I am paying for root cause to be identified in the diagnosis check and not to tell me false info. Here are some pictures of PDC which were found to be soaked in water. I’ll now be getting a replacement unit and get it reprogrammed."