Young Veterinary Partnership Brentford High Street, Brentford TW8 0JW

"This now the second time we have come here and have not been seen on time they say sorry running behind that's not my fault I can understand 5 mins max ok it's 15 minutes now and still have not been seen yet upsetting big time I make sure I'm there 5 minutes there before my appointment and all way's the same thing running behind if people not there on time don't see them don't make people who is on time wait hope this gets sorted out time keeping"

"Lovely staff. Always look after my Louie so well"

"Absolute Shambles. Called up regarding a question to do with my pet, was asked to come in on a same day appointment. My cat then got infested with fleas from the vet. My cat has been an indoor cat for and nearly 4 years old - she has never had fleas and been absolutely well looked after. After the vet visit I’ve had to go back to buy flea treatment because the vet surgery isn’t hygienic and has clearly lacks a suitable cleaning regime. I’ve been through her with a comb and found 41 fleas which is absolutely ridiculous considering that the vet is supposed to be somewhere that provides reliable treatment and care. Unfortunately the receptionist was apologetic (not her mistake) but couldn’t care less. I had to pay for the consultation (flea infestation basically) and then further pay for treatment for fleas for my cat and another kitten I have. I will be changing vets because it seems that they have no duty of care or concern. I didn’t even get a proper apology or flea treatment cost/consultation waived due to their lack of care which is fine as I’d do anything for my pet. But at the same time just goes to show there’s no remorse for the struggle my cats now have to go through due to pure negligence of young vets. Absolutely terrible would not recommend this vet to my worst enemy."

"Young's have cared for our cats for the past 4 years and we've always been impressed with the level of care received at each of their branches. We know our pets are in safe hands each time they visit."

"I wanted to get more predisilone for my pet was told the vet had to see her again ? I took my dog and the vet gave her the same medication ? A ripp off and cost me £52 quite unnecessary we are at the mercy of vets as there is no fee structure they charge what they want and everywhere differs. I am on pension credit and it's very difficult to pay these amounts. She is due her vaccination but have to skip it as its too expensive."