Avicenna Pharmacy Southam 4 Market Hill, Southam CV47 0QA

"Polite and friendly, but just such huge queues. Can spend 20 minutes waiting to get to the front and then the prescription isn't ready and then you need to wait 15 minutes more. Just a huge waste of a lot of time. Even if the queues are short, the prescriptions that get automatically sent from the Doctors haven't been prepared and you still need to wait. It makes the automatic system no better than getting a paper one. They have a smiley face machine to check your experience but that doesn't work. Then, when you write something like this, you then get silly comments asking to email instead, as if the comment above wasn't clear. No I don't want to email in with more details. What more details do you need? Do you actually read these before a generic reply? Just time how long it takes you customers to use your service."

"Much as I appreciate this pharmacy serves the local community & how it's furnished with all the latest storage/dispensing equipment, it seems unable to cope. Collecting prescriptions can often be a slow and arduous process leaving many customers frustrated. There's always some excuse given for the delays (short staffed, key staff missing, equipment breakdown, no deliveries, backlogs etc etc) ... but they never seem to be corrected or measures put in place to ensure they don't happen again. Something is wrong with the management of this place & it needs a serious shake up."

"They had signs up this week saying they are short staffed and so to expect a wait. We queued for around 15 minutes and everyone was being told there was a long wait time. When we got to the front of the queue they sorted my prescription straight away as I am 9 months pregnant and had my 17 month old son with me. I really appreciated this act of kindness!"

"Extremely slow to process prescriptions, typically over a week, and they accuse the doctor's surgery of being the cause of delay. When I mentioned this to the surgery, they were extremely unhappy about it, saying the delay is down to the pharmacy. To be fair to them, there has been a significant increase in housing in the area and I think they just can't cope with the demand."

"Had to revert to calling in to see if prescriptions are ready. Even giving two weeks doesn't appear to be enough time to have the meds waiting. Haven't really had an issue with staff, only occasionally a few ladies give the vibe that our request of prescriptions has annoyed them."