Cardiff Bay Surgery 45 Cambridge Street, Cardiff CF11 7DJ

"The receptionists at this branch really need some lessons in customer care and service. Expecially two ladies who I believe have been there for the longest. I understand they are overworked and very busy but some level of consideration should be taken when speaking to people with limited language abilities or who suffer from anxiety. Overall, very patronising, dismissive and rude. Everytime I need something I actually dread having to call up as the phone calls can be so abrasive and unhelpful."

"Both Butetown and Grangetown surgeries need to learn to communicate better, getting told all different things by both surgeries! I was told to collect my prescription at 1:30pm however Butetown surgery closes at 1pm and that's the one I'm registered to, it's taken me 4 days to find this out as Google don't have their opening and closing times! i never know which branch i got through to on phone. I have a chest infection and I've been trying to pick up my antibiotics for 4 days now! It's a joke. And reception are rude and need customer service training. And all that just tops off the fact that it took me over 5 months to get registered with them as I have no photo i.d, bare in mind I'm 29 YO lived in Cardiff my whole life born and bred in Butetown lived all over Cardiff have never had a problem getting registered with gps untill I came back to Butetown and tried registering with Cardiff bay surgery. Honestly dealing with the surgeries has affected my mental health."

"I joined this surgery about three months ago. I was hesitant to change, after 56 years with my previous GP but so glad I did in the end. I have read some of the not so positive reviews but negativity has not been my experience at all. I have been given my prescriptions on time, every time. If I want a doctor's appointment, yes there is a wait but you have to wait, in every surgery. That's just how it is nowadays. The reception staff are not very friendly agreed but I wouldn't describe them as rude. They have always been helpful to me. These ladies have very stressful jobs and probably not much time for pleasantries. In my experience, this surgery doesn't deserve to have such a poor review score."

"Just been there on lunch hour. They're closed for their lunch. So i have to go back after work. On the adjacent, different surgery, reception, I had to wait for approx 60 seconds while 2 of the staff chatted about how he was thinking of selling his house. So sorry I interrupted you."

"Appointments with the doctor feel incredibly rushed which is somewhat understandable as I'm sure they are very busy, however, the main issue is the receptionist staff. My experience with them has been almost entirely negative, very unhelpful and absolutely appalling attitude. If you're going to work in a customer facing role all day, have some basic manners and people skills. Many of the people calling will be unwell and perhaps anxious, they shouldn't have to deal with such horrendous customer service. Shocking frankly."