Bell David Street, Cardiff CF10 2EH

"A NIGHTMARE! My car had light damage and scratches and they found it as a write-off without even communicating this to me. Every time you want to get hold of someone so you can ask about your claim you have to wait hours on end just for someone to answer and when they do they tell you it's a different department and give you endless apologies. It's been 2 weeks since my car accident and I have days when they don't even answer the phone. I asked for a callback and it never came. Dont put your hopes up to get a courtesy car, its never going to happen even if you had it on your insurance policy."

"No fault collision Did everything they could not to help, i was fully comp, no courtesy car every excuse not to give me one. After 4 weeks of tirelessly trying to phone and emailing them with with no reply just give up. Garage phoned me ,then questioning me why my car was still in their possession and i was been charged daily. Eventually got through to them - they all of sudden they wanted more information to process my claim, like how much i owed on my finance. Blatantly trying to stall again 5 weeks no cars, having to get taxi to my daughters creche and to work , Happy Christmas Belle"

"They canceled my insurance over a 10 day period without my knowledge claiming non payment. The payment had been made day of request and they had to back track stating that the cardholder did not complete when infact the money had left my account over a month ago. Worst customer service ever (in terms of call length). every call i have been on hold for at least a total of 45 mins. i once spent 1hr20 on hold to get to the right department and they dropped my call when i put them on hold to confirm payment details with a family member. Though i must note the poor souls on the other end of the phone are doing their best with what this company is and very helpful when reached.... just if you do have to call, clear your schedule this is a day job"

"Bell is a great insurance company, we’ve had our vehicles insured with them for a long time now and will continue to do so, staff are very helpful and easy to deal with."

"Absolutely avoid, they send you out a Black Box, and when it's to be returned, we were not given a pre-paid Envelope, which we was told would happen tried communicating, but its falling on Deaf ears, never again"