Cardiff & Vale University Health Board Heath Park, Cardiff CF14 4XW

"A day of spinal rods being lengthened. Bit disappointed with no help from staff. They wouldn't let me use a wheelchair cos the car park was too far away. And staff wouldn't help me by bring my daughter down to the car at the front door. Their advice was to fetch the car, park on the double yellow lines come upstairs and bring my daughter down in a wheelchair and return the wheel chair, leaving my daughter in the car unattended."

"After phoning 111 which was handled very efficiently and with due care, two wonderful paramedics came to my home to assess me. They arranged an ambulance pick up and within the hour I found myself in the Emergency Care Unit. I cannot praise enough everyone whom I met over that 24 hour period. The staff, although very busy, ensured I had speedy and appropriate treatment. They were all professional, efficient and such delightful people. I can’t thank all who dealt with me enough, though I am now happy to be home. Hats off to the 111 service, paramedic and ambulance staff and everyone at the Emergency Care Unit at The University of Wales Hospital Cardiff"

"Why do I have to wait outside when attending my wife's pre-natal consultant appointment? There is no separate waiting area set up for partners. If the weather is poor you're just expected to stand outside by the entrance and suffer, for an unknown amount of time. With all covid restrictions lifted, it seems ridiculous. It's especially frustrating as my wife suffered a traumatic first birth resulting in us both suffering from PTSD. We had already discussed this with the consultant midwife, yet no mitigation was offered."

"I was recommended to attend A&E after consulting the 111 service. Excellent advice and questions from 111. attended 28/3 early morning and received first class service. Attended due to possible problems relating recent treatment at the cardiac day centre. Everything fully explained and handled well. Thanks team NHS well done."

"The NHS works very efficiently when it has to. I was given excellent care and attention when I attended the Heath A&E department with an injury and spreading infection. Despite attending in the early hours of the morning in a busy A&E with consequent long waiting times, the staff were courteous and helpful and gave full explanations of my treatment. Having been initially assessed and treated at the Heath I was redirected to Llandough hospital specialist orthopaedic department where I was seen, treated and then booked in for an operation the following morning. The surgeon and his team were efficient and helpful, the operating theatre facilities were modern and excellent and the staff supportive throughout. Post op support was just as good. I can only profusely thank everyone involved in my care ."