Nuffield Health Cardiff Bay Hospital Dunleavy Drive, Cardiff CF11 0SN

"Phoned Thursday to try to get urgent CT scan for mum in law, had to leave voicemail as couldn't speak to a person. No answer by Friday pm so I rang again and left another message. There was an email address given on the voicemail so to try get things sorted my husband emailed as they suggested we would get a reply in 24hrs but it's now Wednesday and we have not heard a thing! So disappointed with this service. Have sorted alternative now but this is not what you expect when you opt for private health care!"

"I was seen by Dr Zoe Barber with Lilian the wonderful nurse. Who immediately put myself and my partner at ease. I went off for a scan with a wonderful nurse and doctor within minutes. I had good news and I do believe if it was bad news I would have been in the best place. I had my consultation scans and drainage then another consultation and was out within the hour. Money well spent. As I only found the lump two days earlier."

"I was involved in a collision on Thursday and spent 9 and a half hours in A&E on the Friday and was diagnosed with a fracture of the pelvis and was sent home. Over the weekend I was in pain and found it very difficult to walk. I rang the clinic first thing Monday morning and was given an appointment that afternoon. I saw Doctor Shah who put my mind at rest and thoroughly explained the injury to me. I did not require an operation. I also underwent a partial knee replacement here 10 years ago and was extremely pleased with the care I received. Thank you all once again Stella"

"Had an MRI scan via insurance here and while the actual radiography team and process were excellent, the customer service side of the process was a huge let down. Lady on reception was unhelpful when I was asking about next steps, at one point walked off with another member of staff while I was waiting at the desk (then when prompted by someone I was there just got another colleague to deal with me without saying anything). Had a follow up email to confirm details who then just ignored my question about next steps entirely. Left me at this point with no idea of when or how I'll get my results. Previous to this I had made several phone calls (all the switchboard ones were totally unsuccessful and quite abrupt, but the ones to radiology were great). Despite my health insurance being the one to arrange the appointment they seemed to have no idea whether I was insured or not and I had to repeatedly answer the same questions. Overall (so far) great medical service severely let down by the customer facing side of things."

"I had Cataract surgery on the 1st of March 2022, Mr Morris was my consultant. The hospital was spotlessly clean, and Covid 19 protocols were followed without fail. I found that the team from the receptionist all the way through to the surgical team were so friendly and I was completely at ease. I even received a follow-up call the day after from Mr Morris to check on my progress, when I need my next eye doing I will certainly be coming here."