British Heart Foundation Home Store 82-92 Lower Precinct, Coventry CV1 1DX

"The staff is extremely incompetent and disrespectful! They gave the item I bought to someone else and caused it to be stolen. The female employee on the phone never helps and keeps hanging up the phone in my face multiple times. Such employees tarnish the name of the organization."

"Some really good deals to be had. Sells new and second hand stuff at a range of prices. Very happy with my table and the staff were very helpful when loading it into my car"

"I went into the shop a couple of times This man followed me around as if I was going to steal a piece of furniture I find some of the staff unhelpful abrupt and rude !!! Most of the furniture is expensive . You can buy new for that price . I am not sure if the workers are volunteering or paid for working there . They certainly need to promote their customer service skills Such as good morning thank you for visiting the store etc etc . Greet customers with a smile rather than a frown"

"I've had good experiences purchasing goods from BHF, but less good experiences with donating goods. For example, I postponed the move-out date from my former flat because BHF could only collect on certain days. When they arrived, I was told that my large dining table wasn't in saleable condition (despite purchasing it from a charity shop 4 years ago and no change to the condition), and they would not take it. Unfortunately, this meant I had to find someone else to take it that same day, costing me £95 in the end, when I could have spent the time waiting for their pickup date selling the table! So much for altruism."

"Putting a call through to this organization is a hassle. No matter how many times you try,they will never pick. Besides from previous reviews, looks like the excuse " our driver is sick" is the common one. They need to do better"