Howdens - Coventry Lockhurst Lane, Coventry CV6 5NJ

"Absolutely disgraceful, we've had carcasses smashed only to have them replaced with the wrong size, damaged cupboard fronts, missing items, items that didn't fit when kitchen had been measured not once but twice! Really not happy :UPDATE: member of staff Michael has been very helpful on the matter and has rectified everything he can thank God for him, it should not happen in the 1st place"

"If you want a very very good sales man with no pressure then just ask for Michael. He was fantastic with our every needs.we have a rented house and it is in need of a new kitchen. Michael is going to get the business. In fact the whole team are working hard to please.."

"Lockhurs lane store customer service and the staff behaviour is very bad also delivery keep missing items had to go myself to callect twice. Once you paid Staff don't bother ."

"Must be incredibly cheap or they would have gone bust by now. Went in ignored by a member of staff when asking if he could help he said he would be with me in a minute then disappeared After about 10 mins and this guy staring directly at us, he was prompted by a another staff member who was serving another couple to come and help us came over. I asked him about a product he asked if he said we had an account and I said no but could I open one as that was another reason I had come he couldn’t find any forms and then went to ask another colleague where he could get a form 10 mins later I got a form which I won’t be filling out Bad customer service is one thing but this place is an absolute joke"

"We are very impressed with the service we received from both Mark, who dealt with our kitchen design, to everyone at Howdens in Coventry who we have come into contact with. We purchased a Balham kitchen which is new in their range and as yet not many have been fitted. It is a complicated design and somewhat difficult to fit. But Mark and his team have been very supportive and although we decided halfway through the fit that we wanted to amend the original design, they were happy to go with our decision and they took back some items and delivered new ones without any hesitation. We are very impressed with the standard of the units. The carcasses, drawers and doors are of an exceptional quality and we feel we have really had value for money. Thank you Howdens, we'll recommend you without hesitation."