Ramada Encore by Wyndham Leicester City Centre 84-90 Charles Street, Leicester LE1 1GE

"Good, well priced and central hotel. Decent if quite basic rooms, nice enough breakfast and a very positive and friendly welcome from the staff. Nice hotel bar too."

"Location was great for the Curve Theatre and bars. Disappointed at breakfast with lack of attention given. Eg. Not shown to the table or told routine of getting breakfast as to where things were. No bread asked for some and a whole loaf was put in front of me still in its bag. Not displayed on bread tray provided. Later on another member of staff did it. Hot food not very hot just warm. On checking out the man on the desk was very kind and polite."

"We had stayed here last minute as our original holiday apartment got cancelled, must stay they just overturned our messed holiday back in full form. We arrived pass midnight with little kids , they have been constantly helpful and great service from staff team . A very good value for money , the breakfast options needs commented. Rooms were well cleaned and kept in good form, No job was big to the staff,and the manger considered our reservation and was helpful in getting the refund for the room which we didn't use. Few people have commented about the wifi, bathroom, showers. Must bear in mind this is a very ecomnomical hotel but serves better than premier inn or Travelodge in my opinion."

"Stayed one night, the bed was incredibly comfortable and room very clean, however the bathroom was tired with blown lightbulbs and cracked shower fittings. We used a conference room on arrival and service was very underwhelming, once lunch was eaten we were forgotten about with a relatively small group rapidly running out of clean cups, biscuits etc. Shame really as the staff we met were lovely"

"SHAME ABOUT THE MANAGEMENT!! Guys, please don’t stay here. We paid for 2 disabled adjoining rooms with an extra bed in each. We got 2 NON DISABLED rooms, 2 floors apart with no extra beds. When we complained we were told we couldn’t have it. After explaining we eventually got 1 disabled and 1 room. NO EXTRA BEDS. I was promised a manager at 10 am. Waited at reception for 1.5 hours. Went back to enquire when he was coming: only to be told “oh he isn’t coming’. Again promised by 1 pm. I’m sure you get the drift. Eventually spoke briefly to OWAIS who had the audacity to say ‘it was only a request’ we give the rooms out if someone else wants them. REALLY???? We eventually got moved to adjoining rooms, only 1 has disabled access and the extra bed. Here’s the icing on the cake. I was to show screenshots of what we paid for and the night staff would feed back to him. OWAIS response to this was give them free drinks. Now, I’m not sure how the free drinks were going to help get an extra bed or disabled access. As you can imagine, we refused these. This “manager” then advised his staff to tell me. “They have a room and they stayed, so they’re getting nothing.” My response: We still DON’T have what we paid for. I’ve wasted 24 hours waiting for a manager that’s more elusive than the Scarlet Pimpernel and when he did speak to me he had NO customer service whatsoever. Poor show."