Furniture Direct UK 2 Checketts Road, Belgrave, Leicester LE4 5EP

"Absolutely appalling customer service. Waited weeks and weeks for our dining table with excuse upon excuse for not receiving the product. Finally after having a response, we were told our dining table would be delivered this week on a Wednesday. I had booked this day off from work to be home, was told to wait from 10-5pm as they were not sure what time specifically. I still have no dining table or any apology, but quick enough to take your money. Disgusting service. Had to put 1 star as we couldn't put 0!!"

"Furniture Direct have been amazing in accommodating my needs for my new home. Great customer service by all and catered furniture to work with the style and colours I had chosen for my house. I ordered all my beds and frames from them and my amazing dining table. Go to them for all your furniture, you will not regret it! Attached is picture of the table without the two extension pieces"

"Terrible service and 1 week delay on mattress which meant I had to source another mattress in the end, did not care about the fact I had no mattress to sleep on and did not offer any loan mattress on the day, something I knew nothing about until I visited the store days later, worst experience I've had with the company and would not recommend buying from them as they lie to you quite frequently and condescending when you get annoyed. No date for delivery given which doesn't help with planning receipt of the item, they do not consider your availability and expect you to just be there, and then had the audacity to change it from 2-3 days delivery to Friday delivery, I was given confirmation of a call to be on Monday which never happened. Will not be purchasing from there again. Yes the base Communication very poor, as not told that mattress would not arrive with the bed base, hence my annoyance with the company for their failure to provide customers care, had they been open and honest and communicated to their customer this would not have been an issue."

"We ordered two Birlea Furniture Miami Pine Bed and there were some delays from the supplier. However Ajaz was super helpful and kept us updated. He organised the first bed to be delivered as soon as it arrived. The delivery was smooth and overall excellent customer service. It did took longer than anticipated for the second bed to arrive but I overlook at this for the price paid as compare to other competitors and excellent customer service. We did have a minor issue with one of the bed but that's kind of expected on a wooden bed but Ajaz offered a solution which was acceptable. I will definitely recommend them to others."

"I ordered a day bed from furniture direct - all done online and I have to say service was really good from start to finish. I called once before placing my order and spoke to Ajaz who was helpful and answered all my questions and queries. I had seen the same bed at Wayfair for about £75 more... so was delighted to find it on offer at furniture direct for such a good price. The delivery guys were also really helpful in bringing the items in for me as I wouldn't have managed such heavy and bulky boxes! It's my first time using this company and I must admit I'm really pleased and will very likely use again based on this experience. Also - the bed instructions were excellent - easy to follow!"