Combe Grove - Gym, Swimming Pool and Wellness Centre Brassknocker Hill, Bath BA2 7HS

"The cruelest staff. I would never support this establishment, they don't have any humanity. My mom came to visit me in London from Canada, it would be her last trip, with stage 4 cancer. She had a flare up when she came to visit. Each day was touch and go on what she could manage. I had booked this hotel in Bath for us, and she was trying to rally so much every day, one day was manageable ...well perhaps a 2 hour energy spurt where she would be her lively self and make us laugh, then the next terror. Anyway, the cancellation had just switched to fully refundable to non refundable at midnight, I called at 7am and said we couldn't make it and was it possible to switch to another day (so my partner and I could use the booking without loosing the full ££ booking amount). I explained the situation, and they didn't care. They just said no and took my money. There wasn't even any sympathy for what I was dealing with. Admittedly I was 7 hours late to get my money back but my mom would feel devastated if I cancelled so she was trying so hard to rest up. I didn't ask for my money back just a new date I left it at that, as those were some of the most stressful and devastating days of my life. She had no doctors here, no help, her oncologists couldn't do anything from Canada, they said to take her to A&E but then I was fearful they would say not fit to fly and I was in terror she wouldn't be able to make it back to Canada on her commercial flight. Contrast Combe Grove to another service establishment: We did end up spontaneously at Sotto Sotto in Bath for dinner....miraculously they had an open spot (was hard to make any advance bookings) anyway that was one of the most wonderful dinners I ever had with my mom. The staff were so so warm and kind. I remembered how nice their service was so during covid when the hospitality sector was hit hard I sent over an amazon gift card to the server we had that night as an extra thank you."

"Beautiful setting, beautiful house. Gym is great - equipment is the latest, varied and well maintained. Love the heated indoor and outdoor pools, sauna. Overall- a piece of history that exudes health & wellness."

"Place is a complete mess. Got a skin infection from poor pool maintenance. Stopped my membership and they charged me an extra month and thought because it's in the fine print of the contract it's ethical and reasonable to charge an extra £82.50, even though your membership has ended."

"Visited on a great sunny day. Staff very helpful and the outdoor pool was glorious. Inside pool great and Aqua beds good. If I lived nearer I would become a member."

"This is a lovely hotel and we had a gorgeous room in the main house overlooking the valley below. We stayed for four nights on a fully inclusive rate. The bed was comfortable and the food exceptional. Also, really incredible WiFi. Due to Covid, there was no daily room cleaning, and that was fine. But there is something missing. The bar isn't quite right and is really set up for coffee in the day rather than an inviting space to spend the evening when resident. The hotel also relies heavily on apprentices. Obviously, that's great, but not so great when effectively they aren't supported and all I really can see is the hotel trying to save money. Service was inconsistent with the staff not having the confidence or knowledge to deal with customer queries and complaints. It always took forever to get served and when food arrived it was dumped and the server would run away. There was no follow up or checking if we had everything we need, etc. I really wanted to love this hotel, but they need to sort out these issues."