VanCompare.com 140 Brompton Road, London SW3 1HY

"Absolutely dreadful stay away....... I got a quote online for£29 a month, then you had to validate the quote by calling which I did. Nothing has changed from my online quote however they increased it to £59 for no reason. I did not proceed but they still took £2.45 from my card."

"Very quick quote on line and a competitive price. Unfortunately when trying to validate the policy was unable to get through on the phone for 3 days even when requested an automated call back. Once I got through very efficient and documents were all in order."

"My initial contact online was not the most successful but that was probably because of my hate of using online purchases. I decided to use the telephone and was dealt with professionally. I was given sound advice and it didn't take long to purchase my campervan insurance. Overall a good service was provided, including European breakdown cover. Thankyou"

"They deserve 0 star. I bought an insurance policy online and paid by card. An hour later I received a call from one of their reps to verify the information provided online. And as their own online wording is misleading, they tried to increase my premium by almost £200. I hasn't happy and said that I was not going to accept a new price. To that I was told I would be charged £25 cancellation fee. I questioned for what? She said it was admin fee. £25 for 5 mins over the phone. Rip off! I would not recommend them."

"I took out a policy then cancelled before we'd used it as the van purchase fell through. Cancelled the policy in their App as instructed. Got no refund, just emails saying they will call within 24 hours then the next day the same. No-one called. Tried to contact them via the App chat (as they specify) and the chat auto answers your query with suggestions that don't apply. When you select 'something else' there is no option to chat to a human. I found a phone number and called it. The options go through sales etc to 'any other matter' - 'Option 5' and when you press it then it goes back to the start! Tried the chat via the website rather than the useless app and got through to someone who gave me a number for 'cancellations'. That of course had a recording stating "we are experiencing higher than normal call volumes" - I'm not surprised. Finally got through and cut off. Got through again and sorted the refund but they of course deducted admin fees but £90(??!!) even though it was in the cooling off period and the policy not used. Goodness knows what they are like if you have to make a claim! We've bought other vans and could have offered them the chance to insure them if they were reasonable but no way would I trust them."