Kingsley Shipping Services Stafford Road, Croydon CR0 4TU

"First class service from start to finish. From before leaving the U.K. to delivery to home in Jamaica I cannot fault them The team both in the U.K. and Jamaica were very helpful and professional, ensuring that the experience with regards clearing my goods at the wharf wasn’t an unpleasant one. Would most definitely use them again. October 2021. Have used Kingsley again to ship items for me. Junior as usual, packed everything so well and apart from the long waiting times at the wharf (not their fault), again have no complaints. Will definitely use them again. June 2022. Again first class service from Kingsley. Junior as ever always helpful and collected my barrels which arrived in Jamaica without issues. Maybe I've been fortunate but I've never had my goods or my barrels tampered with or items taken. The seals on my barrels are always cut in front of me at the wharf and the one door to door delivery I did, again nothing missing. I will continue to use them."

"I have used Kingsley shipping for the first and last time. They collected some barrels from my address on the 2/2/22 and told me they will be leaving the UK on the 4/2/22 and will get to Jamaica on the 6/3/22 which was fine, now on the 7/2/22 the people at the wharf in Jamaica rang to tell my son that the ship bypassed, and will be returning to Jamaica on the 30/3/22 bear in mind we have our stuff packed in barrels from however long, we paid for them to get to Jamaica at a certain time that we were told by Kingsley Shipping, and not even the decent courtesy they did not have to at least inform us of what happened and what we can do. When I rang Kingsley Shipping, bear in mind I am upset because NO one could find the time to let us know what is happening to our things that was sent by them, I was met with a stink attitude by whoever answered the phone, this is the reason I hate doing business with black owned companies because they have no customer service skills and it does my head in trying to put up with their lack of principles. I am just putting this out there that people must be mindful of who and where you spend your hard earned money because they make you feel like you’re begging a service when that is not the case."

"I habe only ever used Kingsley to ship to Jamaica, even recommended them to friends and family. But I think they need to reconsider the black British woman that answers the phone. She is rude, condescending, sat, full at attude from the she answered the phone. I ask her when the next pick up slot was she.told me with an attitude. I ignored it and said that's a good slot... she gave me the silent treatment front that point on... when I said hello because of silence she said what. I ask her if she was not hearing me and I repeated that it was a good slot. Her response was how should I know what that means and yhen went silent again. The attude continued the entire booking. If it wasnt for the fact that I knew Kingsley and the guys are nice respectfull people I would never used this shipping company again. Just nasty attude, she puts customers off ... learn to treat your own people well"

"Absolute disgrace.... given a time slot of between 11 & 4pm.... 4pm they call me stating “soon come” 8:30pm they arrive with nothing but excuses and an empty box van which should have been filled for how busy they stated they were... I had to ask if the barrels actually arrive at the dock on time? I also told them “ tek u barrel n gallong... I will not be using them to ship anything for me, if a no star rating could be given, they would receive -5 stars. I seriously advise all not to use this “company” and I use the term “company” loosely as it is not a company at all. With this type of shoddy service I doubt if the goods would actually reach there destinations."

"This business is failing and customers are being ripped off. Kingsley's shipping costs are not transparent and you get no clear information prior to sending your goods. You pay to ship your goods here and then you have to pay the same again to Kingley shipping offices in addition to the customs and wharf charges. The back office staff are phenomenally rude, totally lacking manners or customer service. Clearly, it seems as that this business has forgotten that other shipper's exist. Maybe smaller - but give them a chance. Take your business elsewhere. You have been warned."