Thompsons Personal Injury Solicitors 16-20 Castle Street, Edinburgh EH2 3AT

"Oops, accidentally said this place never contacted me again after first call, that was NOT this place. This place actually did reply to my email pretty quickly to say sorry to hear about my situation but that unfortunately it wasn't something they deal with. So I don't really have any proper experience with them but at least them got back to me and seemed nice so giving 5 stars based on that :)"

"No communication phone calls sent to Marie voicemail left a few messages but no return calls very disappointing"

"I would avoid this firm at all costs . Lawyer paid to cover a settlement agreement and takes less than 8 mins . Uses a witness who wasn't present. Hand written notes as evidence . The Scottish law society just marks it up as " the solicitor’s misdemeanour is more by its nature evidence of a casual and sloppy approach to the Settlement Agreement’s " This is the kind of effort you can expect"

"Really bad experience mainly due to communications. I am quite surprised to read the earlier reviews because I had totally opposite experience. I think the major issue was that in the middle of the case the lawyer who led my case resign. No one send me any communications about it. In only found not because I did not hear from them for a while, so I send an email asking for updates. I received a bounce message about the fact that she left. At the beginning, Thompsons has lost my documents because at first I was transferred from Glasgow to Edinburgh. I left in notes that I have special requirements, and they never respected that, I had to remind about it several times. And now upon completion of the case, things still did not improve. I was inquiring about the possibility of using a personal injury trust for depositing the money. The answer was to wait. So I did, for far too long, that the cheque I was sent lots its due date. I send a message about what to do about it- with no response. It is honestly a very difficult company to deal with, and although the solicitor argued the case, communications throughout were terrible."

"If I could have gave no stars that would been more accurate. This place is a joke. Between one of the receptionists bad attitude, poor phone manner and inability to do her job to the solicitors who sit on your case for over a yr and dont do any work on it then leave and take with them any notes on your case. My friend has been waiting 2 yrs on a claim she has in and so far in the 2yrs all they have managed to do is collect the details from her twice about what happened. Theyve never managed to progress from here. Everytime she calls to speak with the solicitor dealing with her claim shes either unavailable and they dont know when she'll be back or shes out at lunch. Sounds like a cushy number for the solicitors but if as a client you expect them to actually do any work on your case look elsewhere."