Holiday Inn Express Glasgow - City Ctr Theatreland, an IHG Hotel 165 West Nile Street, Glasgow G1 2RL

"Liked • Location was really good. Few minutes walk from centre. Staff at breakfast were lovely and the room was super clean ( by Chelsea ). They did a daily refresh on towels and clean the room so this was a extra point Disliked · Lady ( in the morning )at reception was rude, not very pleasant to talk to. I asked for extra pillow ( the ones on the bed were really flat and not comfy ) and made me feel i was asking for too much. Always not a welcome face. The rest of staff was very pleasant. Breakfast was okay but they say Breakfast is included and free in every room when I paid for it ( rate change when I select breakfast inclusive ) Also another thing I will point is hot buffet. Waitress just came out from kitchen with a plastic container with scrambled eggs and put in the top of the leafovers was in there ( maybe they should do this in kitchen so costumers can't see this ) No food available apart from breakfast there Room was quite small for a double bed and the sofa bed Wifi...no password, nothing... not working most of the times but working amazing in restaurant next door.."

"Nice comfortable hotel close to shops, restaurants and bars. Staff were really friendly and approachable. Always willing to help. The breakfast was good and there was plenty of choice. One complaint was dog owners bringing their dogs into the breakfast area. (This needs addressed) Comfortable rooms with a good shower. Great value hotel for anyone visiting glasgow."

"Very nice hotel. Pleasant and helpful receptionists and everyone else I met there. The room was clean and well set up, with a very comfortable bed and a real chair for sitting on, which seems strangely missing in many hotels these days. The breakfast was great. All in all, definitely a good place for a city centre stay. Very handy for the airport bus too!"

"I arrived at 09.00 hoping for an early check in and was lucky enough to get one. Whether this was because I emailed the previous day I'm not sure but it was most welcome after my early flight. The reception staff were excellent. HIEs are basic functional hotels. This one is pretty grim from the exterior but, as always it's clean and practical. For some reason I had a super king sized bed in my room which wonderfully comfortable. Breakfast was a little sketchy with a poor fruit choice and they had run out of beans in the hot section. I asked the reception for an alarm call and they informed me that they did not offer such a service. It's easy enough to program to television for a wake up call but experience tells me to have a back up."

"I do not even know where to begin. Had a 4 night stay booked and was checked out of my room after the first night by someone at reception. Not sure why that person felt the need to modify a guests reservation without their authorization. Then when I went to go get the situation fixed the people at reception were beyond rude for the remainder of my stay. Lastly the individuals at reception wouldn’t add my IHG number to my reservation which didn’t allow me to receive the platinum benefits. Would not stay here again solely based on the rude behavior from the staff. A friendly smile when guests walk into the lobby goes a long way."