Pets at Home Edge Lane 43 Montrose Way, Liverpool L13 1FA

"(THIS HAMSTER CAGE IS NOT SOLD AT PETS AT HOME) Me & my partner went to this pets at home this week looking to home a Syrian hamster. We asked the staff if we could have a look at some hamsters and decided on what hamster we would take home, the lady very arrogantly asked if I already had a cage & I told her we bought the cage online, she then asked for a photo as some cages are not suitable which I agree, however the cage i showed her was the cage Iv listed in this photo & she completely refused to let me take a hamster home even tho this cage meets the minimum for a Syrian hamster with floor area 4074cm squared. After trying to explain this and showing her a photo of past hamsters in a similar cage she still completely refused to sell us a hamster as she said the cage is not suitable for a hamster and will basically have no entertainment. Iv done a lot of research on hamsters as Iv owned them for years. That woman who works there is willing to sell them tiny plastic houses as suitable cages but wouldn’t sell me a hamster. Silly woman knows nothing & shouldn’t be working there, I went to another pets at home and I showed my cage to another worker who was absolutely lovely and said our cage would be just fine for our hammy & so edge lane I would suggest you educate your staff on proper hamster care & attitude to customers. Pets at home in general only sell one cage which is the hamster heaven which meets the correct dimensions for a Syrian hamster"

"Came here yesterday to get some fish I got 3 cardinal tetras and have noticed today that one of them has two fungus spots on it so have to put it in a separate tank to not spread in my tank. I do find fish from here don't last that long whereas I have fish from other places and I still have them in my tank still healthy. Also hamsters I studied animal management and I can say the cages for hamsters pets at home provide are not big enough they only sell small ones so parents can buy them for their kids and It won't take alot of space up."

"Very disappointed in the fish tanks in store corys gasping for air all hanging around the top of the tank. Remains of dead fish in the bottom of the tank. Dead fish stuck to filter Half dead or sick fish being nibbled on by other fish as no one is removing them Water flow in some tanks are nonexistent and need sorting as soon as possible Fish in tanks with no label or price Staff could not be seen until you leave the shop and had no time to listen."

"Great staff, very friendly and helpful. Went here to get my daughters first fish tank and they were very knowledgeable. Helped out with everything we needed and lots of advice."