Co-op Food - Moseley 154-158 Alcester Road, Moseley, Birmingham B13 8HS

"Short version: During a cost of living crisis, they make money by stealing it from disabled customers by refusing to refund them for overcharged orders they don't deliver (as in, charged more than the bill agreed). Long version: I made an order totalling over £75. It didn't turn up 2 hours after my delivery time, so I rang the store and they didn't know if it was in the store or had been picked up... Gave me an incorrect number to ring to 'find out where it is'. Found the right phone number online, but it was past the work hours, apparently the store didn't know their own phoneline hours? It was now 3 hours after order was due, so I made a request for a refund through the website which requires things like your order number. I got an email asking me to provide my order number, because they never actually read your first email unless you tell them 'Hey could you read what I sent already, and respect my time?' This time I patiently provided them the details and showed them the 2 delivery and one charge email which showed they were kept increasing the cost, and charged a higher amount than either email said I'd be charged. Strange. Then I waited 2 weeks and 2 days for a response, not through choice but because replying kept giving me worrying 'this email is no longer monitored' automated emails. I was hoping that was in error but apparently they asked for more detail using an email I couldn't really reply to due to having no intentions of repaying me, after increasing and increasing and then charging a higher cost than even agreed, and never even giving me a single good for it. I sure do love getting scammed by 'reputable' stores. Avoid at all costs, their selection is abhorrent and I only used them because of apparently accessibility during a food crisis. Theft isn't accessible or affordable for me, somehow."

"I was going to this supermarket since July last year, all the staffs are friendly except the cashier this morning, no greetings no thank you, when I can't hear what she said the total amount, she show me her inpatient face. I think she is more suitable work at the back rather than serving customers. Last but not least she gave me wrong changes, and not even bother apologize."

"Staff are usually pleasant and friendly, however today I was served by someone I've only seen once before. Terrible attitude, not friendly at all, no thank you & had to ask him for my receipt. Terrible customer service from this individual, & next time he's working the till, I shall walk out & spend my money else where. Rest of the staff are always pleasant, makes a difference."

"This supermarket, although large only caters for shoppers buying 10 items or less. The trolley checkouts are never open so it is an absolute mess trying to scan a weeks shop in the self checkouts. Dont come here unless you're buying only a few items. Feel sorry for the staff members who have to put up with this."