Co-op Food - Birmingham - Bristol Street Bristol Street, Birmingham B15 2DE

"Their new security guard was following me, and only me around the store… seemed like I was being racially targeted, disappointing as I have been shopping in here for well over a year and have never stolen anything in life."

"Very chaotic. Took a lot of time to find my parcel. Security guard pretty much followed me around the shop. He watched that I paid for the item I bought. Very bizarre behaviour. I detest going to this shop."

"store's not well laid out for quick purchases, beggar at door sometimes, but security guard doesnt move him on? didnt stock an item i buy regularly at other co-ops, prices seem higher than other co-ops, too. clearance items hidden in chiller compartment (not much on offer). it's hidden in the furthest isle from the entrance."

"Reasonable range of stuff, I assume, but the rather overbearing security guard is right in your face the second you walk through the door and doesn't offer to move. The end result of this is you want to leave as soon as you've arrived. The self checkouts also automatically charge for the dearest items in a meal deal offer, when nearly every other supermarket's automatically work out the best value."

"Reasonable selection of vegan products for the size of store. Quite expensive as is often the case with coop. Reason I only gave three stars, is because recently I went in to try and buy a wrap meal deal. All the items I chose were marked as being on the meal deal, but at the till the discount wasn't applied. I queried this, and she said she didn't think some of the items I had chosen were in the meal deal. I said literally go and look and you'll see they are all marked as being in the meal deal. She went and checked, and came back and said her colleagues must have put the meal deal stickers in the wrong place. In which case, I'd expect them to use some discretion and good will and honour the deal as it had been advertised on the shelf - not my fault they were deficient in their job role. Other shops like Tesco and Morrisons certainly would honour a price at the checkout that was advertised on the shelf every time without fail. The girl claimed she had no ability to override a price on the system which is a blatant lie - someone on site must be able to- what if a customer needed a refund? All in all was in there ages arguing the toss and eventually just paid the full price as I had to get to a hospital appointment. But sometimes letting the customer off a quid now keeps their custom for years to come and represents a good business decision. Instead, I'll now only go to coop if I have no other choice."