Argos Castle Vale (Inside Sainsbury's) Chester Road, Birmingham B35 6HB

"Why the Argos return always has to be such a hassle. Returned the item unopened/original condition so the staff still rips it open to inspect each component anyway? Customers have the right to return any unwanted item for any reason, don't let them make you feel guilty about return."

"you cannot get anyone to answer the phone! should be different phone numbers for each different Argos not there national phone number"

"Dear Argos Customer Service, I am writing to complain about the unacceptable service I received at the Argos store in Castle Vale on 21/12/2022. I went to the store to return a sandwich maker that I had purchased but had never used. Despite presenting my receipt and explaining that the item was in the same condition as when I bought it, the staff at the store refused to refund me and told me that I had to take it back to the branch where I purchased it. When I asked to speak to the manager, he was rude and dismissive of my concerns. He refused to even look at the item and told me that he could not override the decision of his staff. He also stated that he did not have any more time to spend addressing my issue. I was extremely disappointed and frustrated by the poor customer service that I received at this Argos store. The staff were rude and had no manners when dealing with me, and the manager was unprofessional and unwilling to help resolve the issue. I am requesting a full refund for the sandwich maker and an apology for the unacceptable treatment that I received at the store. I hope to receive a prompt and satisfactory resolution to this matter."

"Worst experience ,this store the customer service skills is absolutely outrageous. The staff was so rude NEVER EVERY GO TO THIS STORE."

"This Argos in Sainsbury’s Castle Vale has probably the worst most incompetent staff I’ve literally ever known in my whole 30 years… I’ve had fourteen jobs now mostly in retail, and also the services, I’ve been in plenty of times with my little girl and each time they haven’t got a sodding clue about anything! They are clueless and the most miserable people I’ve honestly ever known! I think they employ anyone with half a brain cell and stick them out on front without any training whatsoever. Argos need to train there staff in this store from scratch and teach them how to give efficient customer service! It’s not hard to put a smile on your face and treat people how you like to be treated!!! Went in an hour ago and again the same service! Even two other customers in front of me were extremely unhappy with the staffs service and demanded to see a manager as the ones serving her were so incompetent and dim witted!! I advise anyone to go to another Argos store around the area… as these lot are just useless and clearly hate there job…."