DTS Plumbing & Heating Services LTD Rother Crescent, Treeton, Rotherham S60 5QY

"Fantastic service.When this company replaced some radiators last year we signed up to their plumbing and boiler cover with a 50% saving on what we were paying a national company Our diverter valve failed meaning we had no hot water . Rang the out of hours number and Dale came at 10.00am on a Saturday morning. Checked the issue was the valve went to local Screwfix picked up a new one and fitted it all within an hour. I cannot fault the service we have received and love the fact we are paying a local business. Thanks DTS Plumbing"

"Don't be taken in by all the amazing reviews. I had a terrible experience with this company! Please read the full review for all the details. I contacted DTS to disconnect a sink. During the appointment: - My washing machine was disconnected without my knowledge. - The pipework was cut off too low at the isolation valves (making future work difficult). - Part of the plastic pipework that was removed linked to the upstairs waste, which meant I was unable to run the bath, shower or wash my hands in the upstairs bathroom, since this flooded my kitchen cabinet with dirty water. This also meant I wasn't able to wash myself or my kids (and we are on the priority register) and I couldn't wash my clothes/bedding/towels either. When I contacted the company about my experience, asking for a refund for the work, they refused to accept fault, saying (direct quote) ''Craig is a highly experienced and very conscientious engineer and would not knowingly do these actions which you are claiming''. They also woudn't offer a refund as a different plumber had since attended to put things right, and said (direct quote) ''we have no way of knowing what exactly he [Craig] has done''. Despite providing photo evidence showing how the sink had been left by their plumber (including the main issue of the disconnected waste) and asking if they would consider a partial refund instead, the company has since refused to answer any emails. I'm attaching the same photos to this review - the photos that this company has ignored. How is this company a Which? Trusted Trader? How are they getting 5 star reviews? It certainly hasn't been my experience. They have only messaged me once - to effectively question the validity of what I've said - and upon providing proof, still won't address my concerns or put things right. This is just not on from a customer perspective - especially after spending £95! As well as posting this review here, I'm going to contact Which? to share my experience, as I feel it can't be legal to leave a customer without properly plumbed waste!"

"Amazing service, the turn around from getting in touch with DTS Plumbing & Heating to someone coming out was super speedy. Tom was efficient and provided a great service for a task we were unable to do. 100% recommend"

"The lads did a great job installing my kitchen sink and new tap. It wasn't the easiest job due to a difference in size of the old and new sink, the drawers under the sink and gas metre position but it all went smoothly. Face coverings were used at all time and work distancing mesaures were adhered to which was professional to see. Can't fault them at all, pleased with the final result."

"Love these Guys.They fitted our boiler a few years ago and it's been great ever since. They do the annual boiler service and have done a few other jobs for us recently. They are good value and their communication is excellent. Their newsletter and service reminders are sent by timely email. Mostly we love being able to actually use the utility sink now the tap has been changed!"