Bilton Pet Hotel 406 Bilton Lane, Harrogate HG1 4DH

"Cannot say enough good things about Imogen and her staff!!"

"My Izzy has been going here regularly for day care and she’s always happy and comes away bouncing like she’s been on holiday. Imogen n the staff are lovely and I trust them to look after my precious girl."

"3 stars is probably a bit harsh due to the fact I did not get passed reception. I also guess I just caught them on a bad day possibly. I went over from the camp site we were staying on hoping to book my dog in for day boarding as advertised on the website and also I was told by people on the camp site lots of people booked there dogs in for the great Yorkshire Show. I was hoping to book the camp site and one day boarding in 2023. The girl I spoke to looked busy and was a bit brash when walked in to the reception. She asked how she could help and as soon as I said a query I could hear her voice change as if I was preventing her from getting on. I said I wanted to enquire about day boarding. She quickly replied we are full. I said no not for now for next year. She then said yes we are full. Then she said we don’t do day boarding anymore. I then felt a bit frustrated because the web site said they did and so did the camp site. So I said your wed site says you do. She said well that changed week on week. I was going to say but this is for 2023 again but felt I would not get anywhere so gave up. I never even got the chance to say I would walk him first and he would just go to sleep for the rest of the day and wait for me. When I walked back over to the site I was going to book for the 2023 but that had thrown me. I mentioned it in the office and they were confused as they said plenty of people do day boarding. It’s a real shame as having a boarding hotel next to a campsite must be a licence to print money at times. I don’t have a clue what the hotel is like but first impressions were confusing. A quick change to the website would make a huge difference if they have stopped day boarding. Would save anyone there having to stop what they were doing to talk to an unwanted enquiry. Shame."

"I called Imogen at Bilton Pet Hotel from overseas in the midst of a very difficult international move. Due to border restrictions and a variety of complications, our senior dog reached our destination almost two months ahead of our arrival! Imogen and her team worked with me to receive Jackson from the airline and they took excellent care of him while he awaited our arrival. Jackson takes multiple prescription medications, and Imogen made sure that he received them all consistently. She even went above and beyond to have him seen by a vet to resupply his prescription medications when he arrived without enough to see him through the duration of his stay. Imogen always responds promptly when I reach out, which made all the difference to set me at ease about the care of our cherished pet in the midst of our crazy move. We are now happily reunited with our dog, and we couldn't be more grateful to Imogen and Bilton Pet Hotel for delivering him back to us safe and sound."

"Imogen and the entire staff are always pleasant and professional. They look after our dog as if he was one of their own. Great team, great place! Highly recommend!!"