TUI Holiday Store 97 Lord Street, Liverpool L2 6PG

"Well worth a visit to the Liverpool, Lord Street branch yesterday. Great bonus that the branch is open on Sundays and the best recommendation is that the staff member , John was highly knowledgeable and cut through all the confusing discount and special offers I'd found on the Web. The price I paid for the cruise was better than advertised and John took care of all the paperwork - essential right now as currently no printer available at home. Finally it was great to have real human contact and John proved to be an expert at navigating me to the best deal! Thank you. I intend to visit travel agents more often as if we don't use them we are certain to lose them....."

"Excellent customer service, took the time to find the right deal and holiday for me. Nothing was too much trouble and extra effort made when the ‘computer said no’ could have booked on line but MIA took time to resolve the issue. Great service, friendly relaxed atmosphere and even got offered a brew to boot!"

"I just wanted to share my fantastic experience with booking a Disneyland Paris adventure at the TUI store in Liverpool lord street. Firstly, booking with someone who is a Disney Expert (actual title!) is a Godsend and a HUGE thank you to Rachel who was literally the font of all knowledge. Rachel was able to recommend the best time frame that we would need for taking our 4 year old and work within our budget to get us the most magical experience ever! She went as far as helping us pick restaurants after deciding to get a meal plan and showing me how to navigate the app. I was able to contact Rachel on a few occasions to ask questions, and she was always 100% helpful and a genuine part of making my daughters dreams come true. Booking with a travel agent was invaluable to us as I feel like Disney holidays (for a first timer) can feel like a minefield to navigate and doing this took all the stress away for me. However now I have the Disney bug and already want to book to go again so my advice is, book Disney holidays at your own risk as they are highly addictive and always ask for a Disney expert! Thank you again Rachel"

"Always come here to book our holidays with Rachel - she is the best, goes above and beyond. Will never forget how much she did for us planning our wedding in the pandemic and helping to get all of our guests there when their flights got cancelled. She's really knowledgeable and just a very kind person! All if the staff are really friendly and I found better deals in store than online!"

"I booked 2 of my summer holidays for this year in this TUI store. I have nothing but positive things to say. I was served by Hollie who was extremely helpful and I can say she helped me find 2 of the best holidays I have ever experienced. She is very knowledgeable and is clearly very experienced. Thank you very much! Highly recommend this store."