Destination2 Dunkirk, Chester CH1 6LT

"In 20 years of travelling I have not experienced a service like this. Firstly booked us a hotel knowing there were extensive building works going on, now moved us but we are moved to a hotel on an all inclusive basis where we have absolutely no idea what is included both meals and drinks, we are being told to pay the balance and find out the package on arrival at the hotel ! in what other industry do you pay a large amount of money and have 0% knowledge of what you are paying for. We have contacted Destination 2 now 17 times, on all 17 times we are just told to arrive at the hotel. I'm sure an agent is there is be the middle person and inform us what we are paying for. Shocking, totally shocking."

"Relationships are based on trust! I would not trust them again and certainly would not recommend them to anyone. Tried a simple upgrade after the initial booking was paid for and the fees that they wished to put on me was completely scandalous, They said it was admin costs but they were unable to justify.. they wanted to charge £200 per night extra. I telephoned the hotel with my disgust, and was told a completely different thing, it was only £50 per night extra per night. It was an 8 night stay, so you can understand why I was so not amused with there deception."

"Edit after the pathetic rude response from destination 2. Yes, I booked because you was cheaper and I found the package elsewhere with more friendly websites so dont try and give me your nonsense!!!what a rude arrogant response. Look at the last few reviews you have, all 1 star. Take note that your customers are not happy!! Arrogance will get you no where. Awful customer service and after sales. The website is not user friendly at all, if you know exactly the package and dates you want then they are sometimes cheaper but if you need inspiration the site is shocking! We were mis sold a SEA VIEW ROOM. Under the room description it said SEA view room for which we paid a supplement for, however, the room was a SIDE SEA VIEW in reality. Our view was of the hotel pool and if you looked over the balcony to the left you could see the sea!!! That's not exactly SEA view is it?! We went away in August and as soon as we returned we raised the query asking for a refund on the extra money we paid to upgrade. Its now 21st November and customer service have not yet dealt with this. Bronwya initially responded, then sent photos of the side sea view trying to say it was sea view, since my response she or anyone else hasn't even replied to my emails. Absolutely shocking service. I will never use this company again regardless of a saving, I'd rather pay more and get the customer service a company should have. DO NOT USE THIS COMPANY, YOU WILL REGRET IT IF YOU EXPERIENCE ISSUES WITH YOUR HOLIDAY."

"I booked accommodation only back in February for February next year to New York. What seemed simple and should be, has been a nightmare. No one helps, customer service is rude and they lie. Eventually one of the many emails I had sent, was replied to. I was asking for 1 Room to be cancelled and 3 passengers to be removed. I wanted to keep the other room and add a passenger. Two separate agents emailed to say this was done and complete. I never got confirmation by receipt and the booking online has not changed. No one is talking to me I am being ignored. This is for my wedding and what should be a wonderful exciting time has now become anxious and filled with worry. I am so disappointed and its making me extremely ill with negativity. The anxiety from this whole situation is horrendous. I am not proud that I spoke to the consultant in sales the way I did, using the most disgusting language. But in my defence I am always extremely polite, easy going and very thankful on the phone. However I was pushed to being the complete opposite by a consultant in sales, after I asked if she could tell me if it would be possible to add a extra room onto the booking. She replied rudely and sarcastic... "well I could, but as you're not Mrs Walker I'm not going to bother to look and not open up the booking" . If that is not unhelpful and rude then I do not know what is. There was not issues with my phone when I spoke with this person. Admittedly there was when I spoke to the original consultant, who I will add has now kindly sorted the situation out for me, after the booking also had its price increase with no explanation when I asked. I shouldn't have had to communicate the amount that I did. To worry the amount that I have and to have been treated so awfully and disrespected so much that I was pushed into using vile language calling a sales representative a disgusting word. But to be fare she was acting just like what I called her."

"Disgusting customer service. If I could give 0 out of 5 I would ! Chose to use this company because it looked like good deals but if you run into any issues they will not help you and you will end up spending hundred and hundred if not more to rectify it. They will not help with changing any details of your flight or hotel after they got their hands on your money. All I ever hear from them is that there is nothing they can do. If I went into all my issues with them I’ll be here all day. Never leave reviews but I am so angry with them I can’t even begin to explain. Ruined my holiday"