The AA Insurance William Armstrong Drive, Newcastle Upon Tyne NE4 7YA

"After being a customer for years I've had terrible service for the last month, long story but here goes... *10th of Feb rang to sort renewal (due 15th). *Tried to do a change of address at the same time, something wouldn't work on the advisors computer so was told she'd speak to someone and call back. *No call back and no mention of any sort of charge. *15th Feb email received to confirm new policy and paper documents received a few days later, I presumed the customer advisor had taken care of everything and didn't need to speak to me again. *Skip forward to today 17th of March, check my emails after being at work all week (driving!!!!) to discover my insurance has been cancelled from the 13th of March due to non payment of change of address charge (£27 approx). *Going back further the only other communication received was an email asking to pay the £27. I failed to see this until today. *Called today (17th march) to sort the problem and pay anything needed to be told the policy is cancelled they can't help, did I want to start a new policy involving all the expected deposit etc. *I questioned with a manager why I was not called or sent anything in the post informing me and they assured me that the email was enough in their opinion and I couldn't expect that level of customer service involving a phone call warning me that if the payment was not taken I would have the policy cancelled. Upshot is years of loyalty and literally thousands of pounds of custom in insurance bills alongside over a decade of my whole family being covered by their (very good) breakdown cover has come to an abrupt and very unhelpful end due to a missed £27 charge. Madness and complete inflexibility in helping to solve a problem and keep a customer. On the plus side I've gone with a new company, for the first time in many years and more then halved the £300+ cost I was paying yearly for my old Volvo. Lesson learned, forget loyalty when it comes to these big companies and 'trusted' names, counts for nothing, just go with what's cheapest."

"Trying to cancel auto renewal and the app doesn't work also been on the phone without any help terrible service"

"I locked my keys in my car including my house keys. Managed to get a lift home and get in through our spare house key. I rang AA and advised where my car was parked. Within 20 minutes Jon Howlett from the AA had arrived, gained access to my car and sat and waited patiently by my car with the key whilst I walked back which took 30 minutes. He didn’t complain about the wait and smiled as he handed me my key. Fantastic service!"

"Direct debit taken without notice for £12 extra. Had to spend time sorting and requesting refund. Won't be renewing with the AA. Previously had a breakdown ( Flat Tyre on main road ) Told an hour half wait. Called local garage. Arrived within twenty minutes. Consider alternative breakdown company's before going to the AA."

"Got caught out, I work away a lot and bought a new house, started a new policy with another company as AA were too expensive. I hadn't noticed my AA policy had auto renewed with a massive increase on the old house I lived in. I cancelled the direct debit then received a default notice which went to my old address as soon as I received the letter I rang and tried to cancel the policy, had a five minute conversation with someone demanding I prove that I had moved (idiot), anyhow I canceled the policy, paid another £69 on top to close the thing off then was told that it would show up as a default on my credit rating. I've never missed a payment for anything in my life, the AA is unethical and conducts business in a disgusting fashion. Steer clear."