Sofology Thurrock West Thurrock Way, West Thurrock, Grays RM20 1WN

"Really good, easy experience. Jon has been really helpful and made the process of ordering really seamless"

"Amazing store with a great variety. We made our order with Jon who was extremely helpful & nothing was too much trouble. Can’t wait to receive our sofa."

"Variety of choice was loads and different colours. Shame as there was large group of staff all standing in a big group as we walked in. Could come across very intimidating to potential buyers"

"Had purchased sofa online in good faith. I was told it was a cancelled order. Little did I know from the purchase day till now I would be left without my old sofas and to now without any sofa at all in my house. It all started on the delivery date in June 2021 to have the delivery cancelled on the day. That was not too bad as a replacement sofa came not on the promised day but two days later still no phone to let us know but they just turned up. When we got delivered the sofa we ordered, it was not a cancelled order, it was a shop floor sofa and came with damages. We were told to contact the office, took me 1 hour 45 minutes of waiting to get through, to be told we can have the delivered sofa returned and to be replaced with the same alternative. I have also purchased a 4 seater new, to be told they can deliver the set and would have a call back to let me know with a delivery date. 3 weeks has gone by had no call at all. I had then called waiting this time got 1 hour and 17 minutes to be told I shall get a call back the following week with an update of delivery. Once got a call back on a the following week Wednesday (though I had fully paid for the sofa) 10th August 2021 - the sofas had been sold to alternative customers in the 14th August and they have taken delivery of the items on the 26th August 2021. I have been waiting for a call back from the managers / been two weeks into September and still waiting. The have full payment from me but no sofa from sofaology there is a lot more that I have not added as it would take me at least 30 minutes to type. What a f”ing joke. Still no call, still waiting times of over an hour to speak to someone"