ScS - Sofas, Flooring & Furniture West Thurrock Way, West Thurrock, Grays RM20 1WN

"Large range of products but felt very hounded when we walked through the door. Everyone was very lovely and helpful but would have to walk around unaided to shop"

"Staff were helpful and very competitive in pricing. Recently purchased two items of furniture with electric recliners. The two guys who came to deliver were simply amazing and having just decorated the hallway watched them in with the sofa like a hawk and...... Nothing even touched close to the walls or paintwork! Only reduced from 5 stars to 4 as the day of delivery we were supposed to get a call the day before or at latest the morning of the delivery and nothing came, we rung the head office three times and for some reason could not track the delivery. It was confirmed that it was paid for but no further detail on delivery. The guys eventually turned up at around 5pm and had obviously been rushed off their feet all day but we're still cheerful and pleasant. In fact their attitudes and care in setting up the furniture saved the company from a complaint about the delivery fiasco. All worked out in the end and we are very pleased with the quality and price of our new sofa."

"I just want to say the the staff are really lovely and helpful in this store. However, SCS carpets are shocking. Ordered a carpet in December 2021 and was told it would be in store by the first week of February. It did not arrive and I had to repeatedly call to find out when it would be arriving (because nobody was calling me). I was given three separate arrival dates throughout February. Then arranging fitting was a nightmare. I had fitting cancelled 3 separate times. The first time SCS did not realise that they had arranged a fitting and the other two times the fitter was sick (do they only have one person fitting carpets?). By this time we are now in April!!! I tried to make a complaint to the complaints team but apparently SCS does not have a complaints team. I was offered a full refund but I had to go backwards and forwards between the flooring team and the store. I eventually had to go and sit in the store until it was sorted. You could not even make up this level of poor service. I then went to another carpet company and the time duration between order and fitting was 11 days."

"Gentleman who helped us was not pushy but very helpful. I hate going to buy something and your jumped on, that is a sure way to get no sale from me, I just leave the store. Would have been a five star but a lady who worked there was sitting at a desk on the landing as we had been upstairs looking at sofas and one that caught our eye had no price on so when she asked if everything was okay my husband asked about the price and went back upstairs with her, I carried on going downstairs as I have trouble getting up and downstairs. He came back down and the sofa was out of our price range and we had seen a couple of sofas downstairs which we liked and the gentleman was now helping us but the lady came downstairs seemed to be looking for us and when she saw the man helping us,she called him over and seemed to be having ago at him. He never said anything but my husband and I were saying oops looks like he is in trouble."