Westmoreland GP Centre Fazakerley, Liverpool L9 7AL

"Worst doctors ever. Staff are so rude, they talk over you, tried explaining what was wrong and Jenn kept talking over me. Asked for the practice manager and of course they aren't there. Asked for my name to pass on so began to spell it as I always have too, she spoke over me and wouldn't take the situation on so had to hang up. Can never get an appointment. They tell you to call up and it takes at least 5 minutes to get through and by then there's no appointments. No one gets back from the online forms and I've been ringing and submitting forms for over 18 months"

"Took my elderly dad for a health check this morning with Sister Amanda. Dad has dementia and very poor hearing but she managed him with kindness, care and respect. She had such a warm, friendly nature and although she was thorough and covered so much within the appointment, it didn’t feel rushed at all. We all know how busy and stretched our doctors, nurses and reception staff are but they are doing their very best and we are very lucky to have people like Amanda looking after us. A huge thanks from us!!"

"35 mins on the phone 77 calls before I got through. Explained my problem, advised no appointments today, there is for tomorrow but have to call back at 8am tomorrow and try again. Appalling when someone is unwell."

"Today I had to pop in to the surgery as for the first time , I had forgotten to put my elderly mothers prescription request in and she had taken her last Bp meds. I apologised to the receptionist and explained, and although no pharmacist was available she said she would try her best to get it sorted. I didn’t hold out much hope. But when I called the chemist 3 hours later, it was there and packaged up ready to collect! I know, having been a gp receptionist, how busy it is, how stressful and what an extra pressure it yis having to try and interrupt doctors to sign emergency scripts. So just wanted to say. I was so grateful to the lovely blonde lady on reception today. Didn’t catch her name, and whichever doc kindly signed it off. Absolutely excellent service as always and never enough credit given to you guys. Well done! Promise I’ll not forget next time! Lol"

"Doctor are very good but worst place to try and get an appointment. You have to ring at 8am every morning to get an appointment. The worst thing is that the receptionist don't even pick up if you call early in the morning. And when your call finally get answered, the receptionist will argue with you saying we do pick up so try again next day again at 8am . It's like a forever circle. Most difficult place to get an appointment. Wouldn't recommend getting registered there."