Travis Perkins Vauxhall

"While variety of products is vast and usefully located at the centre of London. Good amount of products in stock for any project needs. Like other customers I found customer service rather lacking or poor. Chaps at front of desk seem offended that customers would even come in to shop as though they have been disturbed as they were having a chat amongst themselves. Therefore had to give 3 stars"

"Good yard, the forklift staff are brilliant, very helpful, quick tip, perfect."

"This is the first time I’ve used Travis Perkins for tool hire & I want give a mention to the gentlemen Ray in tool hire. Exceptional clear service. Made me very comfortable with the hiring process. Will definitely use again. Andy,"

"Disregard towards a long term customer and money loss making delivery service. An order placed a week in advance arrives two days later. I've been a client of the Vauxhall branch for many years all went pretty smoothly except the last order. I placed the order with Darrin O'Connor a week in advance to make sure that we'll have it delivered on the day in the morning. The day comes but no order is delivered. After chasing them repeatedly over the phone in the branch, because Darrin wasn't answering his phone, they acknowledged that they have no stock hence no delivery. They promised a delivery for the following day in the morning. And it didn't happen. I started chasing them again halfway through the morning and they promised that the driver is close. I kept chasing and same reply although the time was passing. In the afternoon still no delivery until almost 3pm. By this time the work day was almost over and my team waited 2 days of work (paid in full) for this order without which the project couldn't start. Still no news from Darrin. Starting with the manager, except the usual "we do our best", there was no real action to put this straight in any way or even better to contain it before it became so worse."