Wickes Croydon CR0 4RQ

"I usually drive to B&Q through the purley way traffic which is dreadful 9/10. I have been there a couple of times recently and the staff haven’t been helpful and don’t seem interested in customer service. If an item you want is there it’s there and if it isn’t you get a shrugged shoulder but they won’t show you where an item is and they don’t like answering questions and the customer service area is manned like it used to be. I wasn’t impressed on my last visit for this reason. A week later I was desperate for tiles so looked up my nearest shops and up popped “Wickes” in the colonnades. It was much easier to get to and they had the mosaic tiles I needed. The guys who work there are so lovely and helpful I couldn’t believe it. They were polite and willing to take you to the product you asked fer. Between three of them they were trying to help everyone in there. They were a breath of fresh air. The guy who was dealing with me and my tiler asked the manager to do something on the til. He came over and was just as nice. No waiting. No stress and great customer service. This will be my “go to” place now!!! Great staff here."

"Not good customer service unfortunately no ones cares to answer any of their phone lines for 3 hours or more and not only this store 2 other as well. Short staff its not excuse in this situation."

"This store is run by designers who purposely mislead you and talk you into buying the most expensive and far far too much worktop and then refuse to take them back when they are deemed inappropriate. When we talked to them about it they were rude and just laughed at us and said they didn’t care. Awful customer service…. Awful con artists don’t trust them. Your counter tops will not come made to measure instead you will be stuck with massive slabs of marble bigger than your kitchen itself! And be £6k down. Try magnet or wren or B&Q… definitely not wickes!"

"It's a very convenient store, with parking near some kids play areas so you can drop the kids and spend some time shopping and can go for a little cheeky lunch or dinner after. They have plenty of stock in store and you can also do click and collect. Usually not very busy either and prices are sometimes cheaper compared to Selco and definitely cheaper than B&Q."

"Disappointed is an understatement. I was meant to receive my delivery on the 9th of October. I had asked them to call me 30 minutes prior to the drop off time as I was not living at the delivery address. The driver called me as he arrived so therefor had to cancel the order. After not hearing from them for several days and them not knowing where my order was it was finally redelivered 12 days later. I had made many phone calls within this time to make sure the driver called me at least 30 minutes before the drop off. Low and behold the driver calls me 15 minutes before the drop off so I wasn’t available. I was offered two choices.. leave it at the curb or redeliver - Curb side it was. However, on their website they offer delivery to your front door. This is not true if it’s any mild inconvenience to them. Even after explaining I had a broken finger and was unable to carry any of the items to my front door, the delivery driver simply said “sorry mate that’s not my problem”. I myself work in a customer service driven industry and it’s embarrassing to see such poor customer service from all of the staff involved that I dealt with. Nobody wanted to help or go out of their way to resolve the problem. You have now lost a customer and I will not be using Wickes again."