Millies Nails 5 Lordship Lane, London SE22 8EW

"I am following up the previous review and your response to it. As the person who bought the voucher for my auntie I would like to clarify the following: 1. I provided proof of payment for this transaction which included a map of payment showing city of London which I can confirm is where your sumup payment systems HQ is located and my bank confirmed this for me. For you to suggest it was another salon is upsetting as the transaction clearly states Millie’s Nails of which there is only one, yours! 2. When I called you to try to resolve the matter I asked you kindly to treat my auntie nicely and call me upon her departure to resolve this. I left my number and you failed to do either. 3. I have a photograph of the voucher you gave me at the time i purchased it in person in your salon. A hand written code on your price list in your managers handwriting. At the time of purchase you claimed you had run out of gift vouchers and this was sufficient. You added the code to a little book behind the counter and never once mentioned a 3 month expiry. I was so upset to hear that you made my auntie uncomfortable, upset and made to feel untrustworthy by not having understanding/remembering your own system. I would be more than happy to try to resolve this and you have my number to do so. I live in East Dulwich and try to support local businesses as much as I can. You have my number."

"Having been bought a gift of a mani pedi in person over the counter in the lordship lane shop, where they had run out of vouchers. I went to have a pedicure only to find that they couldn’t find details of the voucher code we had been given. Nowhere was it written that the voucher expired in three months. Through incompetence in the booking system and despite producing a receipt of payment I was made to feel as if I was guilty of something. What was supposed to be a relaxing experience turned into a very upsetting and aggressive response from the managers as they obviously didn’t want to honour the voucher. I was questioned and questioned and had to call the person who had bought the very generous present. They were unapologetic and made me cry. Not a nice atmosphere or approach to new customers."

"My daughter had a manicure party here with 9 friends for her 12th birthday. The team went out of their way to make us all feel welcome. Great value and great service. Thank you."

"Service and final product is excellent. I have received so many compliments on my nails. They are very accommodating with their appointments and all the staff is so friendly and welcoming. The salon is spotless and all stations are cleaned during and after each client."

"It's a very clean nail salon. The staff are very welcoming and hospitable. I never wait for too long to be seen. And if they always do thier best recreate any design or nail look you want. I have been getting my nails done here since November 2021."