Emerald Natural nails beauty 163c Kilburn High Road, London NW6 7HU

"it’s such a shame that they are so talented but have no customer service skills. Emerald is my go to shop but as of my last recent experiences i have been so so disappointed, Tony, the owner is absolutely horrible - He overcharged me last time I went in… I asked for shellac but the night before I removed the shellac on my toes myself but he still charged me for something I already did at home (the removal). He screams at clients and has no manners when speaking. Yesterday i went in to get a full set and he proceeded to scream “don’t talk to me, last time you came you paid £15 for shellac” he also said he wasn’t going to speak to me when I asked for fairness. As mentioned this is not the first or second time he has disrespected me or with what i witnessed, his clients as a whole. so i do intend to take matters further. - do not go here unless you want disrespect and ridiculous pricing with extra fees."

"awful place, the guy has no manners speaking to clients and he likes overcharging! He noticed I had removed my shellac at home but still tried to charge me! He screams at clients and he is very disrespectful I used to go there all the time but the way he speaks to clients is just awful! He doesn’t know what fairness is and most of the times he’s unfair with his clients. I hope that people eventually see this business as what it really is."

"Local to this nail salon love coming here friendly staff and always find a way to get you in when I don’t book in advance"

"I got a full acrylic set removed and I asked for a gel ‘overlay’ and a gel (shellac) polish on top. I received a full set acrylic nail removal and a gel (shellac) polish (no overlay) for £29, including a tip/extension on one nail (that broke during the service.) Another nail broke once I had got home from the nail salon, so I returned the next day at around the same time in the evening and was told that ”it’s not their problem” by the man at the desk on the right when entering the shop, I then experienced a little back and forth with him about me asking for a gel overlay the day before and him then making calls and trying to dismiss me. I hadn’t gone in and demanded my nail be repaired a gel overlay and gel (shellac) polish, I ‘asked’ for my broken nail to be repaired and that was all (I had already made a decision to not use their services again anyway) but instead I did a back and forth with this man for Thirty or Forty minutes before he ushered the nail technician to his left to repair the broken nail (absolutely crazy to me I’m actually still in shock.) So here we are 6 days later and all but Three of my Ten nails have split across the bed of my nails and above the nail line (my right thumb completely broken off.) As they’re still connected to my flesh/skin, If the nail bends or is touched with any force are VERY painful I might add. ANYONE...who uses this nail shop after reading these reviews is quite simply and absolutely crazy! I can tell you now before you choose to just ‘go and see for yourself’ that the manger (i’m assuming he’s the manager,) the guy who sits at the desk to the right when entering the shop...that man has no manners/customer service skills ‘at all’ and he doesn’t care what you think about that either. I’d encourage you to save yourself the disrespect and go to ‘Nail Bar’ further up the High Road, across from and just before Kilburn High Road Station. Reasonably priced, good customer service...nice pleasant environment."