Five Star Nails 3 Colin Close, London NW9 6SG

"Horrible customer service. Never again. Sat me down, made me wait an hour and then told me it would be another hour wait. No thanks. Won’t ever recommend this nail salon. If anything I’ll suggest everywhere else now. Rude owner and the staff are too rough on my nails. If I had acrylics my nails are literally throbbing in pain where they been filed to rough and the nail bed is so weak. They have even cut my and drew blood for being too rough. I’ve had to tell them numerous occasions to be more gentle as it was hurting and damaging my nails. As professionals you shouldn’t need to be told this."

"The quality of the service is horrible! Let’s not get started on the costumer service, extremely unprofessional. The staff wasn’t friendly, very harsh on my nails and when I moved and told him, he started yelling at me. How professional can you be if you can’t draw a couple of hearts on two fingers. They completely messed the nails, looks like a 5 year old made them."

"I have been coming here for the last few years and whilst my first ever experience was poor I can truly say that after that the service and quality has been exceptional and I have recommended this place to friends and family many times. Unfortunately, I had quite a poor experience today, I had my nails done by a lady I have never seen/had my nails done by before and I am left quite unhappy with the results and quite frankly in pain. At first glance the nails look lovely but some nails are longer, fatter, rounder and more pointy than others. The underneath of the nails are lifted and butchered/peeling so it keeps catching on things. The skin on my fingers are also butchered too from getting burns and cuts from the files, my fingers are in agony and are so swollen. I really really hope this does not happen again."

"I have had my shellac removed and a standard manicure followed by painting. My negative comments are related to the standard manicure and painting. The manicure was rushed and as a result not done properly. A man doing it had used a thick file which is also used for fake nails rather than using a thinner one which should be used for natural nails to ensure all edges are filed neatly. The painting was rushed as well, he did not let the first coat dry prior to applying the second one which resulted now in a very unprofessional look (see the photos). He also painted over my skin and did not use a pen to clean it. I chose not to complain at the salon because i simply do not intend to return there based on my several bad experiences, however, i decided to write this review to warn others looking to have their standard manicure done there. They may be good doing fake nails but certainly regular manicure & regular painting is not where they have skills."