Limitless Travel Gibb Street, Deritend, Birmingham B9 4AA

"I am beyond happy to have found Limitless Travel! Kimberley Williams is a wonder! During my planning process for a very extensive, 6 month long trip to England and beyond, I have dealt with 8 different companies that offer Accessible Travel to persons with disabilities. The quality customer service I've received from Limitless has exceeded them all. Kimberley has been endlessly responsive, interested in my personal preferences, flexible, patient with my endless questions, organized, efficient and fast! She's also been fun and just a joy to work with. The prices of the tours are also extremely reasonable. I can't wait to be in England and traveling with Limitless!"

"I had a fantastic holiday with Limitless Travel in Morocco, in November this year. We visited many good places like Marrakesh, the Atlas Mountains and even went in Buggies and on Quad bikes in the desert. The tour was really well organised and tailored to the needs of a variety of people with disabilities. The staff on the tour (Dani and Marie) were friendly and always helpful when they were needed. I was able to book to have a person to push my wheelchair throughout the holiday but I like the wide diversity of assistance that Limitless Travel provide for people in such an unobtrusive way. I would recommend Limitless Travel for people with disabilities who want to travel on their own or with friends and family."

"I have just booked my second holiday with Limitless Travel. Customer service and support leading up to and during the holiday is amazing. This time I have been helped by Kimberley and she has been amazing with my 1 million questions, giving me the reassurance I need that my disability needs will be met on the holiday. The whole customer service team are great."

"I recently travelled with Limitless Travel to Kenya and I had a fantastic time, but this was thanks to the fantastic tour operator in Kenya, One Horizon. Africa for me was a very special bucket list holiday, so I thought I would go with a specialised company so that nothing should go wrong! How wrong was I. The only thing that Limitless Travel did with any purpose was to take money. Every other request was met with the same response, "sorry you have to do that ", from help booking internal flights in the UK, to hotel and car parking bookings, visa application and special assistance. Then there is the mandatory care call, which I never received because no-one at Limitless travel was prepared to ring me outside of normal office hours. I was told that if I didn't have the care call then company policy dictates that I could not travel with Limitless Travel. I emailed the company too ask if I was still able to travel and as of yet I am still awaiting a response. I arrived in Africa not knowing whether I had a holiday to go on. I was met at the airport by the fantastic Solomon, in a vehicle that was not wheelchair accessible, after a struggle I was able to get into the people carrier. The following morning, both Solomon and One Horizons CEO Colin arrived at the hotel. They couldn't apologise enough, they had not been told that I was a wheelchair user, but within 24 hours, two wooden ramps and a step had been made, so that I and my travel companions could access the vehicle. Not good enough Limitless Travel. However I would like to thank both of the carers who accompanied us, Eddie and Sarah who were fantastic, thank you guys. So for all the above reasons I will not be booking with Limitless Travel again, which is a real shame, because it is a great concept but so poorly executed."

"I contacted Limitless Travel hoping to organise a holiday on short notice. My interactions were mostly with Kimberley, who was absolutely lovely. She identified a holiday package that was ideal for us, but it was fully booked! Disaster!! So she then tried to find us suitable accommodation in a nearby hotel so that we could still enjoy the benefits of the tour itinerary. That was not possible. Kimberley kept in touch with us, communicating the efforts she and her team were making on our behalf and putting in a great deal of work to try to find a solution. We were resigned to not having the holiday when Kimberley phoned to tell us of a cancellation. The information she had already sent made it quick and easy to book the flights and we are off to Cyprus!! My friend is disabled and she has been largely housebound during the entire period of the Covid pandemic. Thanks to Kimberley, her kindness and professionalism, we will now be able to enjoy what I am sure will be a wonderful holiday. Thanks to Limitless Travel; my experience thus far gives me the utmost confidence in travelling; I feel certain that all of our needs will be met and any difficulties resolved. I will be posting at the end of the holiday to report on what I think will be an amazing trip!"