Elite Laser & Nails 61 The Mall, London W5 3TA

"Started laser hair removal with Babita 5 months ago and the results have been impeccable. Love the service as well as Babita’s knowledge and guidance around what works and what doesn’t! Definitely recommend them for laser especially for Asian skin!"

"Got my nails done by Tommy I think was his name. Absolutely amazing nails and the art was amazing, got them removed today (nothing related to the quality of the nails) and the removal process was very good too and not harsh on the nails at all. Definitely found my new nail salon"

"I have been going here for some time for both manicures and penicures and usually with the same person as he does a decent job. The salon has a cash only ‘policy’ or a bank transfer option, and today I wanted to do a bank transfer. Normally, I would give cash. The woman who is running the place was rude, unfriendly and demanded ‘can you not get cash from next door?!!’. Her tone was inappropriate and not at all the way to talk to a customer. I explained to her, ‘no I can’t as I don’t have my card with me. I am also pregnant and would rather not use the dirty machine for hygiene reasons.’ I said it’s usual you don’t have a cash machine, she said ‘yeah it’s costs money!!!’ and repeated, ‘GET cash’. what an unusual response, as you’re a business and are making money. It seems as a business you are too comfortable with your regular customers and think it’s okay to demand and speak rudely, instead of kindly requesting. There are plenty of other nail salons around the area who can do a decent job, but with better customer service."

"Best manicure I've had so far! The nail technician put a lot of attention to detail with removing, shaping and painting my nails. I'm really happy with the results - I cannot fault my nails & I usually am never completely happy when I get them done. The staff were friendly, the salon was tidy and the price was great too. I got a simple design which was perfectly done. Will come again, thank you :)"

"I have been twice here, the first time was okay. I loved both my nails and toenails and they lasted really well! It did however take 2hrs which was a long time but I was so happy with the results so I didn’t mind. The second time however I was made to wait for 40 mins before I was seen even though I had made an appointment. I was there for 2hrs 30 mins which was way too long. Other customers were also getting frustrated with the waiting time but I kept quiet as it is my nature. At the end of the sessions I was then told that I owed them money because I had received treatment that I hadn’t paid for which genuinely didn’t realise was the case. I presumed that they looked at my booking and just did what I had paid for. I refused to pay and two of the employees got very angry with me. I was so upset after I left because of the way I was spoken to and because I felt that I had wasted my time. Although they look nice, the quality of my nails aren’t as good as the first time I went. I am very disappointed and I will not be returning to the salon."