Urban House Love Lane, Wakefield WF2 9AF

"As a refugee, I stayed there from December 15th to April 3rd. The toilet was a shared bathroom. But I was very satisfied with the doctor's services. The employees were very respectful and had good manners. They even gave me Janmaaz and Koran. It was because of the conditions of the toilet, bathroom, and kitchen, but I have a very good memory because of the difficulty of taking a taxi to the hospital and the problems....everything was good. However, I have very good memories."

"Simply. People treat you just as the way you treat them! If you are so disrespectful it's obvious you are not going to be treated in a good way. People who work here are so kind! If you are looking through the reviews here because you were told you are going to be moved here, don't worry, I am here as well and on the time I've spent here I don't have any problem at all! Just be respectful with everyone in the staff. Be grateful that you have a roof over your head and also they give you food!"

"In 2013 it used to name Angle Lodge. I spent nearly a month with my family. Very helpful staff, food is alright. Not the best but every day fresh and different menu. Saprate entertainment rooms and halls for male and female. Secure and systematic on that time. There was curfew time at evening for security reasons. Refugee Council was very helpful and efficient. Staff was very responsive. Immigrants like me came from different countries and backgrounds that's why some thankless and insane , characterless people always tried to complain or offensive toward each other or some times with staff. I feel sorry when I read some negative comments. Yes it is depressing because of our situation and limited freedom but what else we can get in over most desperate times. Good food, good shelter, average clean rooms, toilets and bath blocked by residents ,laundry, entertainment hall, library cross the road. That is not permanent. Eventually we had to come out from there. So in those depressing and tough days you will get enough to restart your life in UK. I am very thankful for them to taking care of my young kids and family. Stay blessed."

"Very dirty place more than 250 people in only about 100 rooms foods and contain service is very rubbish they are very rude with asylum seekers who are there temporarily. Meals are very dirty and unhealthy with out any food standards. Showers and toilet facilities are so dirty they clean it every weekly which that should be every day This place is 100% not suitable for living some human right organisation have too have eye on there"