Lea Marston Hotel Haunch Lane, Lea Marston, Sutton Coldfield B76 0BY

"The hotel presents itself as a luxury hotel, however, our experience was of the contrary. The room felt pretty outdated. The room was very cold. Heating didn't work initially upon arrival. The bathroom sink literally overflowed as soon as you opened the tap. Although the hotel claims to have so much acres of land, there's not really a nice walking area etc. We wanted to use the sauna and steam room and required gowns. Yet the staff said that we needed to pay extra for gowns. Even though we paid 200 odd quid for a couple nights they couldn't just borrow the gowns. The swimming pool and sauna facilities are OK. On our last night we were interrupted in our room at least 4 times. Couple times staff asking us when we were going to leave which was odd.. or someone knocking to see what was happening with the heating. Overall, I personally wouldn't recommend. We've experienced Premier inn rooms at a far better standard. Highly disappointed"

"Awful...I walked out! Booked a spa day for my birthday for my husband and I. It was honestly the worst spa I have ever been to. Changing rooms were disgusting with mould on the ceiling and plaster falling off. Lockers and benches broken. Hairdryers missing and rusty holders falling off the wall. Not to mention how dirty they were. I never made it to the pool after hearing the other customers complaining of how cold it was. It was also full of miserable, cold children. Relaxing area was dark and unappealing with a couple of stale pastries left out. The staff thankfully, were lovely but I felt so sorry for them having to deal with so many complaints. Completely ruined my birthday."

"Liked - Beautiful location and lovely hotel room. Disliked - Staff/customer service was hard to get in contact with prior to stay. Wanted to book treatments and it took me 2 days (calling 3x both days and no response both times) and an email to them direct to get in contact. They emailed me back and told me I was unable to book treatments due to having no availability. The day before arrival they called me to confirm that I was then able to book treatments which was great however why couldn’t book them myself in the first place? Because nobody would answer me. Upon arrival we needed to pay a £50 service charge without warning or reasonable notice on top of already paying in advance. The spa wasn’t peaceful or relaxing due to high volumes of people (opposite to reasons for going to a spa). Room was freezing and took AGES to heat up. Woke up to £30 charge on my credit card without my consent as I hadn’t spent any money on my credit card during my stay so needed to go to reception first thing in the morning to confirm what on earth this was for. Would not recommend this hotel for a relaxing stay unless you want to wait to go into the jacuzzi for 20 minutes due to over crowding or payments to be taken from your card without consent. Really really disappointed."

"We enjoyed our Christmas Dinner and dance with an overnight stay. Thoroughly enjoyed. Food was gorgeous. However, breakfast could've been more organised. It seemed we had to wait for cups, orange juice, eggs etc. All good and would recommend though"

"Dreadful. We booked a relaxing couples spa day. Relaxing it was NOT! The swimming pool was full of children. The mud treatment room was dirty and cold. It wasn't a cheap booking. Just felt like a leisure centre with towels. Lunch couldn't cope with 2/3 tables at once. We asked to moved at told we couldn't. A table next to us asked for vegetarian food and were told no. No one checked for allergies. Don't waste your money"