Oldbury Health Centre Albert Street, Oldbury B69 4DE

"Terrible service, there's only 2 or 3 doctors who know how to do their job, same can't be said for the rest, a few of the receptionist are down right rude, consider there sitting on a chair all day, they think they have the right to judge you, they also think they have the right to determine how ill you are, try and talk down to you, constantly say there is no appointments however everytime you go in there is no one there, don't get me wrong there are a few that are fantastic and go out the way to help you. But overall it's a terrible doctors. Tried to diagnose my daughter's heart murmur over the phone. Tried to give me a asthma review over the phone, never believe what you tell them. And put the phone down on you."

"I have been signed up at this surgery for just over 4 years, and have yet to have been able to book a single appointment! Told to call at 8am to book, you can phone and phone and phone and all you get is ‘call queues are at capacity, we aren’t able to present your call to be answered, please call back at another time’. If you’re lucky enough to actually get through 2 hours later at 10am, you’re told all appointments have gone and you have to go through the whole idiotic process again tomorrow at 8am! Utter waste of time. Cannot comment on service at the actual surgery as I have never in 4 years successfully passed the ‘make an appointment’ stage. Woeful to say the least."

"This place is a joke. Told me that they can’t provide travel vaccines for my 1 year old and that I must go to a selected pharmacy or private clinic however every single pharmacy & clinic has told me no they can’t do it due to his age and that it must be done by our GP. Always shirking responsibility pathetic staff & practice manager just unhelpful & as useful as a 3 legged dog"

"Worst surgery going. Probably one of the only surgeries still doing telephone appointments as first point of call. Calling at 8am and their call queues are full and they just put the phone down on you. All you get is 'We are very sorry' How can lines be at capacity straight away at 8am? Absolute joke. I'm glad to be moving away."

"Felt poorly for 2 weeks with flu type symptoms including a persistent cough. Thought it would gradually ease with paracetamol but 2 weeks in still felt quite unwell. Covid tests were negative. Made a call to the centre to be told no further appointments, this was at 8.00am, and to call back. Being fortunate enough not to need to use the surgery very often and being aware of the frustrations generally of using GP’s at this time I feared the worse. Called back later in the day, spoke to a very nice, polite receptionist and got a doctors appointment over the phone with Dr Andreo the same day. I’d say that was a good result and a good job done. Well done Oldbury Health Centre."