The Warley Medical Centre Kingsway, Oldbury B68 0RT

"The staff at warley are always polite and very informative. We are all aware that doctors surgery’s are in high demand from patients but as always the receptionists are very helpful. Each doctor I have spoken to personally has been equally as good. I didn’t feel rushed and really felt as though they listened and took their time to understand my issue. Overall, every single staff member gets 5 stars from me."

"Posting on behalf of my friend. After nearly 30 years (from birth) being with Warley medical I am appalled at how down hill they have gone. Receptionists with no people skills what so ever. It’s impossible to get an appointment… so you get told you will get a call back from a doctor. Waited over 6 hours no call, rang them to query to be told the doctor had documented they had called twice. Before you can even respond she’s jumping down your neck stating THATS WHAT THE DOCTORS PUT NOTHING I CAN DO! and this was the same receptionist who was having ago with a patient and put the phone down on them when they were unhappy they never got a call but again THAT DOCTORS DOCUMENTED THEY HAVE CALLED.. when I was last in the surgery!! So definitely appears to be a REGULAR OCCURRENCE!! Doctors are still not seeing patients yet are being paid to call patients but aren’t even doing that. The receptionists are appalling just lately and are quick enough to tell you to find another surgery which isn’t good for the practice. I will taking this further with CQC as the quality of care here is appalling. And I will be sourcing another GP Practice which is a shame, but credit to DR DESEI & DR JUKES! there the best doctors in the practice. But sadly will be the end of an era for myself and warley medical centre!"

"I hate writing reviews but I was compelled to do so due to the service recieved. I cannot really falter the receptionists as they have been helpful each time I have called. 1. Surgary is really really busy and to get an appointment is difficult however I have managed to get appointments albeit face to face but most over the phone which is usually not helpful. 2. On a random visit I was diagnosed with high blood pressure, I was pressured to go to A&E when I didn't need to, granted I had high blood pressure but to scare you like this? 3. Rather than listen to the patient, I found that the doctors here think they know better, they put me on multiple medications and made me extremely unwell with side affects. I pleaded for a private referral to a cardiologist 6 times and despite the reluctance from the last doctor he finally agreed. 4. I went on an appointment and the doctor I saw decided to call his family/friend during consultation. If I could. I would avoid this place like the plague but due to reasons outside of my control I have to suffer till their services improve and doctors are trained to provide a professional service."

"The receptionists are very unhelpful and very rude. Went to the chemist to pick up my medication to be told it wasn't there because the doctors hadn't sent the prescription to them. So queried it at the doctors and they blamed the chemist. After going back and forward from chemist to doctors I asked the receptionist if she could print my prescription and get it signed for me as I had no medication left which she told me it couldn't be done. I asked to speak to the practise manager who accused me of being rude and told me it takes 72 hrs to arrange but then she agreed she would get it sorted for me to collect the following day ! So does that mean it doesn't take 72 hrs ? How can they accuse people of being rude when she was far more rude to me by shrugging her shoulders at me when I asked when it would be available to collect the following day. I also work so just wanted a rough idea of when was best to go and collect my medication. How can it be ok to leave people without their regular medication and not be willing to help. It's supposed to be a caring profession. I can't speak for every receptionist's but the ones I dealt with were diabolical and shouldn't be in the job."