T L Motors 60 Cromwell Road, London N10 2PD

"I took my hybrid car to this garage for diagnosing a warning message. I am an AA parts and garage cover customer and they recommended this garage. The gentleman at the reception was very professional. They took my car key and and I left the garage. They promised to check the car on that day as I had an appointment with them. Three days later, they checked the car and tole me that they are going to send the report to AA with the quotation of £1600. AA rejected the claim immediately(reason still unknown). I then spoke to them and asked about the report and the quotation. They said the quote included the below: 1. The 12V battery, 2. The hybrid system cooling unit 3.The alternator (it generates electricity and charges the battery) I was a little shocked! Most hybrid cars don't have an alternator and my one definitely didn't have it. I asked the gentleman twice to confirm and he was confident saying "I can see the unit, your car has it and it will cost £1000 to replace it". I took his word and accepted the quote but asked him to leave the old alternator for me to see it myself. An hour later, he calls me to say that my car doesn't have the unit(!) Why am I reporting this garage? 1. They charge about £100 for one diagnostic session and the issues they find are non-existent. There is no evidence of any faults with a part that they recommend to replace. 2. they were not honest about the cooling unit either. Only the battery needed replacing. They insisted me to replace the cooling unit but my car hybrid battery charges fine. I waited 2 weeks to be sure. If you are taking your vehicle to this garage for minor work i.e. tyre changing or brake discs etc, you should be ok. Never take your car to them if there are unknown issues as they are not honest with their customers."

"Received a quote for car diagnosis £49. When I went to this garage they changed price to almost £90. What's the point when you join an online marketing quotation websites to fix car. Totally misleading!"

"The worst place to visit, expensive and very unprofessional. They left my car jacked up for weeks before they even bothered getting around to it..."

"Really rare this place. Friendly helpful staff who go above and beyond to offer a great repair service. Didn't feel like I was being ripped off like I usually do at mechanics and comfortable warm waiting area whilst I had my MOT done. Will definately go back to this place"

"My car had an engine replacement after being towed here by the AA they’ve done a great job the car runs perfect, currently having 2 issues which came up after the new engine being installed but getting those sorted too. Overall, a great job done and would definitely recommend."