Mr Clutch Autocentres Bollo Lane, London W3 8QU

"Not sure about this place, they used to be really ethical when Andrew worked there, now I think they are a bit scammy, I don't think my wiper blades were problematic but they failed my MOT and charged a lot for replacing them. On the journey after a full service I encountered issues with spark plugs and it wasn't picked up, so don't know how accurate they are with their work. I've been recommended Acton Car Care who are quite good so far."

"Been coming mostly here for forty years for MOTs and occasional repairs, and have stopped looking for garage services elsewhere. It's often disappointing when an MOT shows a faithful old car needs a repair, but it shouldn't be a surprise. They've always been well organised, professional, reliable and polite and have sometimes saved me cash with reconditioned parts where appropriate, which is nice of them. Thanks, all you guys, keep up the good work!"

"I had the pads and rear discs changed on my 66 plate BMW. I only used Mr Clutch as the brake pad warning light came on and I thought as it’s such a simple job, I’ll get them done here as it’s nearby. I don’t know what they did but when I collected the car and took onto the A40 it started to vibrate aggressively when decelerating, even when my foot was not on the brake pedal. This wasn’t due to bedding in brakes etc. The car has been serviced at a BMW main dealer and or specialist all its life prior to this and it's always driven impeccably, been regularly serviced, driving on recommended tyres and well looked after etc etc. I immediately took it back to Mr Clutch Acton (causing me to miss a new business meeting in Oxford) and the older gentleman who seemed to be in charge agreed to take a look, but was very dismissive, and after checking it over just said it’s nothing to do with the brakes. There is a younger guy there who was great, very helpful and was willing to listen - but they failed to identify the cause after attempts - leaving me without a car for two days and caused severe inconvenience that impacted my work - the only thing the boss did, was to try and claim the car was misfiring and the driver's side rear wheel bearing was damaged. He claimed to be able to identify these apparent faults by ear only... I’ve subsequently taken the car to a BMW specialist (Highams Park Motors) who have informed me that there is no misfire or issue with the bearings, nor is there any issues with the suspension or anything else etc. They said that when the brakes were fitted, the required level of preparation probably wasn't carried out, and that led to the vibrations. All I know is my car drove perfectly when I took it into Mr Clutch, but when I picked it up the next day this vibrating issue suddenly happened. It’s no coincidence. It was a very inconvenient episode that cost me time, money and caused no small amount of stress. Cliff at Mr Clutch customer services was fantastic, he actually listened to me and took the time to investigate what happened. Although it's still inconclusive as to how they caused the issue, he arranged a partial refund, which I have accepted."

"Very pleased with clutch job. Another garage did a cow boy job when changing clutch, had to go back to that garage around 5-6 times in 6 months. Mr clutch sorted it out and gave a warranty. Very pleased."