Group 1 Watford BMW Servicing 4 Odhams Trading Estate, Watford WD24 7RY

"I visited Group 1 at Watford before Christmas and received the best customer service I have ever received from a garage! They were inundated with clients with issues and could very easily have sent me away, but they went out of their way to help me and resolve the problem. Many thanks to the whole team but in particular Tracey and Paul who went above and beyond :)"

"Left car at 8am, mentioned cracks to side walls of tyres and gave a trade price I had received from Kwikfit. I was told they could not match Kwikfit. I said if they could get close, the job is theirs, and no interest was shown. I walked home in the rain, then received a phone call at 12:30, informing me that records show I needed a new pollen filter, due to the cars extremely low mileage and the extra cost, I declined and was told a warning light would stay on. The wife was unaware of any such warning light. However, I felt pressured into having it done. I was also told that the car could not be washed as they don't have the facility, and £15 would be deducted from my bill to compensate (I believe this was because of my surprise as to the extra expense of the pollen filter), however it would be hoovered. We rang about 3:30pm, to check on the cars progress and were told that the car was entering the garage now and to come down at 5:30pm. We arrived to pick the car up at 5:30pm and waited a further 10minutes, to be told, it was too late to hoover the car, however, he could go out the front and quickly hoover it while we waited. I declined, paid my bill, and left. Poor service, I expected better from a BMW specialist. Regards, Dermot McCarthy"

"Excellent service and communication, took a massive headache off me by negotiating directly with BMW headquarters. Kudos to the service team for sorting it out and being awesome. Special shout out to Tracy from their customer service team for her Crystal clear updates and negotiation skills. Well done."

"The staff were very courteous, efficient and professional, but most of all, they were very sympathetic. Our car had developed problems on our drive from Shropshire to Sussex. They took the car in on very short notice. Even though the repairs couldn’t be effected immediately, we were kept informed of the progress of the repairs whilst we were on holiday. A big thank you to Tracey who looked after us."

"My car had to go in for a recall. The service was seamless from booking the car in to collection. Email reminders with full expectations of the day were very helpful. Loved the key drop off service. The vehicle health check video was very helpful in explaining setting issues I was having. Tracey was great! The only thing I would say is that as it was a recall from BMW, they should have offered to reimburse my expenses for the day as this wasn’t my fault."