John Lewis & Partners Peel Avenue, Trafford Park, Stretford, Manchester M17 8JL

"Excellent service from Debbie today, who helped us pick our pram. She went the extra mile in explaining the prams in detail and helping us understand the different features. Couldn’t have asked for better and the pram we’ve picked will be with us next week!"

"This review is solely due to my experience in the dedicated footwear section next to the external doors. Went in looking for work shoes and there was only one member of staff serving customers. As you can imagine the sales are still on so it was manic. The customer service representative (older lady with blonde/grey curly hair) made me feel very uncomfortable scrutinising me whilst browsing. Anyway I was looking for something suitable for work in my specific size, but there were none left in the style I liked. Having established that and deciding she couldn’t make a sale she went from reasonably helpful (aside from the stock scanning app she had not, working at all), to dismissive and rude. Comments to note while I was trying on alternative footwear… “are you still here”. When I tried on a smaller pair in the original style I wanted and realised that they fitted, I went to approach her and another member of staff who had appeared out of the stockroom to purchase the shoes. I was subsequently ignored whilst she commented to her colleague that “I’ve gone through all of this with her already..,” referring to the shoes in my hand which she assumed didn’t fit. All in all the frosty attitude of the sales assistant was matched only by the permanently open automatic doors letting freezing air into the department store and making my shopping experience all the more memorable. The shoes were cute though and a good price in the sales, that’s the only reason it’s not a one star review."

"Lots of things missing prices on both items and the shelves. Many items are out of their boxes or placed elsewhere in the store. Toilets downstairs were not nice at all. All over the store there's lots of floor tiles loose and like a see-saw when you step on them! Not sure i'll be visiting again."

"I visited this store a few years ago to purchase a TV. If you want your TV or other large electrical item to be delivered, installed and set up, this is the best store as the service is very reliable. All Tvs (and I think maybe other large electrical items) come with warranty for 5 years, which is much higher than other stores. So always keep your receipt in a safe place just in case. Please read my reviews to see how other John Lewis stores and local stores in area compare."