Premier Inn Castleford (Xscape, M62 J32) hotel Colorado Way, Castleford WF10 4TA

"Fantastic place to stay but you have to take a shower in the bath if your disabled then the bath is too high to get a shower Its a pity all hotel rooms have just showers. Hair dryers in the room. For £10 the breakfast in the morning is well worth Choice of 4 cereals, fresh fruit, toast crumpets, bacon, hash browns, mushrooms Black pudding, beans, eggs, bacon, sausages, if you want eggs or scrambled no trouble for them to do it choice of pastries, pan chocolate, muffins etc Beds are fantastic best sleep I've had in a hotel for ages. Only thing to get tv channels are very hard to get. Tea Coffee making facilities"

"The staff at this hotel were great.. really enjoyed having a joke with them. I would have given it 5 stars but the room was red hot, I turned the heating to air con to cool the room but I am presuming it being winter it is turned off. You can't open a window with being so close to the road but can't hear anything with them shut"

"Didn't really get much sleep because of all the noise from upstairs and when the cars go past. However the service was nice. Elevators a bit cramped for the disabled. Food is delicious. Cleaning is ok but could be improved."

"All as you would expect from a premier Inn, clean rooms, comfy bed ect. Untill breakfast, children- 1 in particular throwing everything in sight on the floor, which seemed to be encouraged by one member of staff, who appeared to find it funny. Then, what I would describe as the breakfast manager (dressed more formal than the other staff) started to clear tables that had been empty for some time, but when she dropped some items, rather than stopping and picking them back up... Proceeded to kick them all the way back into the kitchen door- joking with the other guests it was an easier way of working! Would we return?, probably not!"

"Not too sure on this Premier Inn , sometimes wonder how people even got hired for a job in ‘’customer service’’ When I checked in there were 3 young girls in reception and they were polite and happy to help. Later discovered the heating never came on - bear in mind we did pay for a Premier Plus room. Went down to reception a couple of hours later and must of been shift change , I had advised the receptionist the heating had not came on , a lady was helpful and gave us her apologies but every-time she has asked him if there was a problem he just shrugged his shoulders and pulled a face saying ‘’no.’’ Very very unprofessional and rude. I can understand there might have been an issue with the heating but he just did not seem to care. I had forgotten my key card when entering the hotel , he walked from reception to the front door to let me In , i asked him a question and he stared at me and said ‘’yep’’ Just don’t understand why you would get a ‘’customer service’’ job if it is not something you’re willing to take into consideration that you have to be polite and professional to customers / guests. Maybe the older generation discriminate young people. The younger generation was more polite and that is saying something!"