PreciousLittleOne West Yorkshire, Castleford WF10 4FR

"If there is less than 1 star I would not hesitate to rank them with 0 stars. Worst customer service and they hide their mean policy. They don’t return items whatsoever. The manger there who is supposed to be the owner as well is very rude and talks down to customers because she has got the upper hand. She personally decides what to and what not to refund. They are not trustworthy. DO NOT EVER BUT ANYTHINg FROM THEM. Save your money for more respected shops and stores."

"I bought a buggy online from them which has broken and there is no way to get in contact to get it fixed or replaced. The phone number doesn’t worked and no one has responded to the two online ‘contact us’ forms I have submitted. I’m really disappointed in ‘precious little ones’ lack of customer service."

"Ordered 2 x Fisher Price Hippos - look at the state of them, battered and dirty, looks like they've been sat in somebody's shed for the last 12 months, how can you give these to a new born baby! - I would have been happy to return, but NO!, no customer service, they don't answer the phone, they don't rely to emails, but they still have my money ! BE WARNED"

"If I could give less I would. Yes, their prices are normally very attractive compared to the competition. HOWEVER... The first time I used them the goods took a very long time to arrive, but I was kept well informed of this fact both before point of order and during the delivery window. The next 2 orders I placed with them have caused me nothing but trouble. Why I even gave them a second chance I'm not sure. Order number 2 never arrived, the dispatch date went further and further out, over 1 month of not receiving the item and various "help ticket ping pong" I cancelled the order (this act alone was far harder than it should have been). I should have known better, but I decided to give them another chance and recently placed another order. Latest time for dispatch (their words not mine) was 10 to 14 working days.... 2 months later and still nothing, no communication to advise of any delays. Needless to say I cancelled the order. I'm still awaiting the return of my monies, which precious little one have been accruing interest on for nearly 2 and a half months now. Absolutely shocking service, yes there is a pandemic but at least try to communicate with your customers, and rectify any problems in a timely manner! There will be no third chance here."

"I ordered for this item online thinking it was a full high chair, only to discover it’s just a tray and one other thing. Not happy with this product. I’d love to return it and get a refund back. My order number is 1738707. Please try and get back to me."