Top Freeze Ltd. 46 Plashet Road, London E13 0PU

"Absolute scammers and incompetents. Charged me £300 for a fix to my fridge freezer (for a well described issue). The fix didn’t work (they clearly didn’t actually know what the issue was). Then promised to return to fix it but seem to now (mysteriously) not been able to as their van has been in for repair for over 3 days. Then promised a £200 refund which course they haven’t done."

"I used Top Freeze to replace an integrated Miele fridge / freezer at a recently renovated flat. I had confirmed that Top Freeze were able to install Miele appliances. Not only do Top Freeze charge extra for rotating the doors on the fridge freezer (which was not made clear when they were booked) the installer did not know how to accomplish this and I ended up having to explain to them how the hinges worked. This was not what I expected. Unfortunately the installation damaged the new wooden floor which had been laid in the kitchen, as the installers dragged the appliance on the floor. Finally, the installers did not properly install the fridge freezer, as despite connecting it to the mains water the integral ice maker did not work. Miele technicians then had to come out to rectify the installation and they detailed the appliance had not been installed correctly. Not only was this company expensive, but they did not install the appliance correctly. I would not recommend this company and would strongly advise against using them."

"An absolute waste of time and money. My mother forked out £80 for a repair on a fridge and the issue is still not resolved. We are still experiencing the same problem and will probably have to call someone more with experience. Money wasted and nothing ever resolved! I very much doubt this company knows what their doing when it comes to repairs."

"Quick, friendly service by Zohaib on my washing machine. He also took the time to answer various questions I had even before I had agreed to give him the job, which I really appreciated. On top of that he also helped me with an issue I had with my oven and hob (which was additional to the original work he was commissioned to do. Very pleased all round. Thanks."

"Very pleased with an efficient and professional service in fixing my electric fan oven which kept cutting out and tripping the electrics. It's a range cooker with a gas stove and would've been super expensive to replace and many other appliance repair companies refused to attend because the hob was gas. From the initial phonecall, the experience with Top Freeze was great. Zohaib was quick to diagnose the problem and order the part then return to finish the job. He ensured that the kitchen was left tidy and kept me updated in regards to the part arriving and when the job would be completed. Absolutely recommend!!"