Glotech 646-648 High Road, London N12 0NL

"This is company is fraud and theives. They will take a £100 to inspect the appliance, then they will tell spare parts required, then you will pay for spare parts waiting for someone to come on time but no one will come. They are money takers and never respect their appointments . THEIEVS, THEIVES"

"New appliance installation still not done, it’s been over 2 weeks . I am trying to cancel the order but not able to do so. Constantly calling them only to be kept on long holds and then transferred from one department to the other. Pathetic . Not professional at all."

"Great service. They found me the perfect fridge in the right size and colour. Delivery guys were very helpful and efficient. They changed the cable as the manufacturers now design goods with very short cables. Have used Glotech for over 25 years. Highly recommend."

"Ordered a kitchen chimney extractor hood from Glotech, with fast track next day delivery. Item got misplaced in transit and was delivered two days later after I had booked time off from work to take delivery on day one. On delivery the packaging was in an appalling state, outer boxing was open at all ends and looked to be water damaged. Upon removing the item from the “packaging” the item partially glass was smashed, leaving glass all over my hallway floor whilst my 2 year old son was stood next to me. I contacted glotech to report the issue and sent them photo evidence. They ensured me that the item was going to be collected and that a full refund had been issued. Several days later after having to store this dangerous item in my family home a courier turned up with giving any notice to collect the damaged item but refused to collect it due to health and safety reason for the smashed glass. So yet again I was left with this item in my property. Glotech left me with no explanation as to the next steps but eventually turned up themselves to collect the item with again no notice. After 7 days refund still not received, contacted them today and it has still not be issued so again yet more lies from the customer support staff after being told over a week ago it had been issued. Still waiting for the refund, not happy with the customer service after care or delivery and will not be using again."

"Your business model looked perfect. Your on line booking was fantastically easy, your staff arrived on time and were very professional and friendly. The fact that your call out fee covered fitting the parts made me feel very comfortable. However I new what needed changing, I had consulted professionals on the cost so I was anticipating a charge of around £200 depending on who you bought your parts from I was prepared to go higher. Your representative came up with£700 so ended up doing nothing and it cost £80 to do it. It could have been a very different experience of you had not got greedy. If regulations change and we have the right to repair a good business model will put you in a great position but you need to test your clients with some respect. Was it because I was a women????."