GT Harris 9 Garth Close, Kingston Upon Thames KT2 5PA

"Gave free advice to scrap the washer dryer after I described the fault."

"Terrible, as you can see from the reviews other ppl have made on Google. Refused to return to either fix the existing or indeed fit a brand new dishwasher. Just wanted to take money for a visit, which I paid, but clearly he never wanted the job. Complete waste of time and money. Don't waste your time Edit: it seems that this guy is deluded. I requested to pay him to either to return and repair or replace said dishwasher. He didn't want to take the job and advised me to go with a company who I was buying the replacement dishwasher from. If only he would have bothered to ask, I would have explained. We needed to switch the integrated one for a standard freestanding one, which AO and Curry's etc would not do. As he had been already, and he is supposed to run a business, I asked him how much he would charge to fit the dishwasher if I ordered it to the house. He refused, he had no interest in returning to the job. He turned up, took a quick look at the dishwasher, which was broken, left 10 minutes later and charged £55, which I paid. Rude, arrogant and self entitled. Good luck with your future endeavours"

"I wouldn't normally write a negative review but what a 'jobsworth' Mr Harris is! Called him on a Saturday morning to ask if he could help repair our washing machine. Without further discussion tells me he's eating his porridge and will call me back (sorry to disturb you!)...Then gives me a 2 hour time slot for his arrival when quite frankly it didn't feel like he was so rushed off his feet that he needed to..(but ok, maybe he was). Turns up, pulls the washing machine out admitedly with some difficulty as it was a snug fit - the machine starts working - despite having an error code that water has leaked into the system. Has a quick look to see any obvious leaks. Found nothing and told us there was nothing else he could do. When we asked if it does transpire we do have a leak, can we call him again, he says, yes but I'll charge you again (so no guarantee on his work) and you'll have to make sure the washing machine is pulled out because I''ll probably be in pain for 2 weeks, thanks to you. How would you like to pay? I was so gobsmacked by his attitude I was speachless. To say Mr Harris made us feel like a complete inconvenience from start to finish, is an understatement. With respect Mr Harris, perhaps it's time to retire?"

"Superb customer service. Returned my (evening) call by 8.30am the following morning, arranged to visit the same morning and arrived at the agreed time. Carefully evaluated the problem and efficiently replaced the part straight away. Very good labour charge and the part wasn't expensive either so it's a win win if you call G.T. Harris."

"Mr Harris is excellent. Turns up on time, does a thorough job, doesn't try and sell you anything extra. Charges only for the work he does or the reasonable call out charge if it can't be repaired. I've used him twice now and been delighted with his service. Vicki Sharp"